Billie Jo Cook
Haverhill
Summary
Results-driven Daytime Manager known for maintaining high productivity and efficiently completing tasks. Possess specialized skills in team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operational flow and enhanced employee morale.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
Work History
Daytime Manager
K&J services
Haverhill
03.2024 - Current
- Managed daily operations for customer service and staff scheduling.
- Oversaw inventory management and stock replenishment processes.
- Trained new team members on service standards and operational protocols.
- Ensured compliance with safety regulations and company policies.
- Coordinated with suppliers to maintain quality in product delivery.
- Maintained accurate records of inventory levels and orders placed.
- Maintained cleanliness standards throughout the store, delegating tasks as necessary.
- Upheld company standards and compliance requirements for operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Uhaul representative
K&J services
Haverhill
03.2024 - Current
- Provided customer support by addressing inquiries and resolving issues effectively.
- Processed orders and managed inventory using company-specific software systems.
- Collaborated with team members to improve service delivery and client satisfaction.
- Assisted in training new representatives on operational procedures and best practices.
- Maintained accurate records of customer interactions and transactions for reference.
- Engaged with clients through phone and email, fostering positive relationships consistently.
- Managed scheduling and logistics to ensure timely service delivery to clients.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Provided customer service by answering product and service related questions.
- Greeted customers and responded to inquiries in a timely manner.
- Processed customer orders and collected payment information.
Counter assistance and bartender
Deleo’s brick oven pizza
Merrimac
04.2014 - 05.2024
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Collaborated with kitchen staff to ensure timely beverage service with meals.
- Engaged customers with friendly conversation to enhance their dining experience.
- Handled cash transactions and processed payments accurately at the bar.
- Monitored customer behavior to ensure a safe and enjoyable environment.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Inventory Manager
JOANN Fabrics and Crafts
Middleton
10.2008 - 08.2012
- Managed inventory control systems to track stock levels and movements.
- Coordinated regular audits to ensure accurate inventory records and compliance.
- Oversaw receiving and distribution processes for incoming and outgoing shipments.
- Trained staff on inventory management practices and safety protocols.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Led team of inventory employees to receive and record new stock.
- Participated in annual physical inventories conducted at multiple locations.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Organized and cleaned backroom and equipment to improve operations.
- Prepared inventory for shipment by attaching tags and labels.
Hostess and kitchen prep
Nichols Village
Groveland
05.2006 - 11.2008
- Greeted guests warmly and ensured positive first impressions.
- Managed reservation system and organized seating arrangements effectively.
- Coordinated with kitchen and waitstaff to relay guest needs promptly.
- Assisted guests with menu selections and provided detailed information.
- Maintained cleanliness and organization of dining area at all times.
- Handled guest inquiries and resolved issues with professionalism and care.
- Trained new host staff on procedures and customer service expectations.
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Handled cash payments and reconciled daily transactions accurately.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided menus to customers and answered questions regarding menu items.
- Accurately recorded customer information into reservation system.
- Ensured compliance with health and safety regulations at all times.
- Assigned patrons to suitable tables according to server rotation.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Education
General Equivalency Diploma
Haverhill, MASkills
- Inventory management
- Staff training
- Customer service
- Compliance oversight
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Food safety
- Inventory tracking
- Menu planning
- Reliability
Timeline
Daytime Manager
K&J services
03.2024 - Current
Uhaul representative
K&J services
03.2024 - Current
Counter assistance and bartender
Deleo’s brick oven pizza
04.2014 - 05.2024
Inventory Manager
JOANN Fabrics and Crafts
10.2008 - 08.2012
Hostess and kitchen prep
Nichols Village
05.2006 - 11.2008
General Equivalency Diploma