Birten Yaprak Kulez
Watertown
Summary
Diligent and hard-working professional with a strong background in sales and quality assurance. Proven expertise in customer service and problem-solving, enhancing customer satisfaction and product reliability. Skilled in reporting and analysis, contributing to effective decision-making and operational improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Anthropologie
10.2018 - 09.2019
- Assisted customers with product selection and inquiries
- Maintained organized merchandise displays to enhance shopping experience
- Processed transactions accurately using point-of-sale systems
- Maintained organized merchandise displays to enhance the shopping experience
Quality Engineer
Akmetal Metallurgical Industries
03.2011 - 07.2012
- Conducted quality inspections on products, ensuring compliance with specifications and standards.
- Assisted in the development of quality assurance documentation and procedures.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions.
- Performed root cause analysis for defects, contributing to improved product reliability.
Sales Engineer
Hüttenes-Albertus Metko
04.2007 - 10.2011
- Giving offers to customers
- Arranging the weekly production schedule
- Preparing monthly and annual sales reports
- Analyzing customer complaints
- Analyzing the customer satisfaction surveys
- Documenting for ISO 9001:2008 TQMS
- Carrying out the factory's internal inspection
Education
Marketing Certificate Program - Marketing
University of California, Los Angeles
Los Angeles, CA05-2014
Bachelor of Science - Materials Science And Metallurgical Engineering
Marmara University
Istanbul, Turkey02-2007
Skills
- Customer service
- Teamwork and collaboration
- Phone inquiries
- Problem-solving skills
- Reporting & analysis
Certification
- ISO 9001:2008 TQMS
- ISO 9001:2000 Internal Auditor
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Anthropologie
10.2018 - 09.2019
Quality Engineer
Akmetal Metallurgical Industries
03.2011 - 07.2012
Sales Engineer
Hüttenes-Albertus Metko
04.2007 - 10.2011
Marketing Certificate Program - Marketing
University of California, Los Angeles
Bachelor of Science - Materials Science And Metallurgical Engineering
Marmara University
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