Blanca Marroquin
Boston
Summary
Detail-oriented Eligibility Specialist with extensive experience in application processing and documentation management. Proven ability to streamline workflows and enhance applicant support, committed to delivering high-quality service in healthcare program eligibility determination.
Overview
23
23
years of professional experience
Work History
Enrollment Eligibility Specialist
Neighborhealth
East Boston
04.2003 - Current
- Reviewed client eligibility for healthcare programs and services.
- Assisted applicants in completing necessary documentation and forms.
- Maintained accurate records of client interactions and eligibility determinations.
- Educated clients about available health resources and programs at Neighborhealth.
- Collaborated with team members to streamline application processes and workflows.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Reviewed applications to verify client information and resolve discrepancies.
- Processed client applications in accordance with established guidelines.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Participated in community events related to social services outreach initiatives.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Education
Some College (No Degree) - Psychology of Arts
Salem State University
Salem, Massachusetts, MASkills
- Eligibility determination
- Documentation management
- Application processing
- Applicant support and service
- Customer service
- Application review
- Medicaid
- certified Interpreting (Spanish)
Languages
Spanish
Professional
Timeline
Enrollment Eligibility Specialist
Neighborhealth
04.2003 - Current
Some College (No Degree) - Psychology of Arts
Salem State University