Bobbi Therrien
Abington
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
14
14
years of professional experience
Work History
Collections Specialist
Judgment Acquisitions Unlimited
04.2022 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
Medical Collections Specialist
Gragil Associcates
03.2013 - 07.2017
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on a consistent basis
- Maintained high volume of call's and met demands
- Used probing techniques to determine debtors' reasons for delinquency.
Collections Specialist
Onpoint Financial
02.2011 - 02.2013
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Fostered a positive working relationship with other departments within the company, assisting in credit evaluation processes, risk assessments, and overall financial strategy development.
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
- Counseled debtors on payment options and arranged installment agreements.
Education
High School Diploma -
Osseo High School
Osseo, MN05-1990
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Skip tracing
- Conflict resolution techniques
- Payment posting
- Professionalism and ethics
- Financial management
- Strong negotiation skills
- Empathy and tactfulness
- Goals and performance
- Call center experience
Timeline
Collections Specialist
Judgment Acquisitions Unlimited
04.2022 - Current
Medical Collections Specialist
Gragil Associcates
03.2013 - 07.2017
Collections Specialist
Onpoint Financial
02.2011 - 02.2013
High School Diploma -
Osseo High School
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