Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Bolaji Alabi

Northampton,Northamptonshire

Summary

Seasoned IT professional with a proven track record at FLR Spectron Ltd, adept in Microsoft 365 Admin Centre and exceptional at troubleshooting. Skilled in deploying and managing IT solutions, enhancing system efficiency by 30%. Known for meticulous attention to detail and strong communication skills, excelling in high-pressure environments.

Overview

3
3
years of professional experience

Work History

2nd Line Engineer

FLR Spectron Ltd
05.2023 - Current
  • Providing 24/7 support to avariety of clients with unique systems and needs which were developed on a bespoke basis
  • Management of Azure security tools such as Windows Defender and Azure Sentinel
  • Management of Microsoft Azure
  • Updating and management of AVD’s
  • Uploading hardware files onto Azure
  • Blacklisting and whitelisting of websites on the firewall
  • Port switching on client switches
  • Printer set up and troubleshooting
  • AD management
  • New starter and leaver management
  • M365 application support
  • O365 exchange administration
  • Distribution list creating and troubleshooting
  • Assisting with security tasks on defender and various other tools
  • Wifi and networking troubleshooting on client systems
  • AP set up for clients on OLT and basic knowledge of Cambium portal
  • AVD troubleshooting and assisting users with any remote desktop issues
  • Correctly identifying issues and forwarding to correct teams when necessary
  • Queue management for the Service Desk Team
  • Distribution of Software
  • Troubleshooting Licensing issues with Adobe Products and Microsoft Products
  • Assisting with Prophet issue resolving
  • Assisting on site IT team with any issues they are facing
  • Providing support over the phone, chat, teams, and email for customers
  • Arranging for on site engineer presence when necessary
  • Attending client meetings to improve service
  • Training new starters on procedures for clients
  • Writing guides for the service desk team
  • Using PassPortal to access clients domain passwords

Senior IT Technician

Northampton Health Foundation Trust (NHFT)
10.2022 - 04.2023
  • Managed onboarding processes for new starters, ensuring seamless IT integration
  • Configured and imaged laptops and PCs for operational readiness
  • Deployed and supported Microsoft 365 services, including licensing via Azure
  • Delivered remote support using ZENworks and resolved tickets via Ivanti
  • Supported mobile devices using Microsoft Endpoint Manager

System Administrator

The London Clinic
05.2022 - 09.2022
  • Resolved technical issues via Freshdesk and executed service requests
  • Supported application installations and staff onboarding processes
  • Escalated high-priority issues to management when required
  • Contract

Deployment/Support Engineer

The Cavell Centre Hospital (CPFT) NHS
11.2021 - 04.2022
  • Managed Citrix accounts and assigned RSA tokens via the RSA Security Console
  • Configured and supported Microsoft Outlook and bespoke applications
  • Installed hardware (printers, scanners) and deployed ThinkPad laptops and PCs
  • Utilised ServiceNow for ticket resolution and troubleshooting
  • Contract

Education

University Of Jos
Nigeria

Skills

  • Windows OS
  • MacOS support
  • Troubleshooting
  • Deployment
  • Maintenance
  • End-User hardware support
  • Microsoft 365 Admin Centre
  • Intune
  • Entra ID
  • SharePoint
  • Exchange Admin Centre
  • Teams admin
  • Active Directory
  • Group Policy
  • Windows Server
  • Networking concepts
  • LAN
  • VPN
  • DNS
  • Firewalls
  • Troubleshooting network connectivity issues
  • Virtualization platforms
  • VMware
  • Hyper-V
  • Citrix
  • Remote desktop solutions
  • Passportal
  • Citrix Workspace
  • Diagnosing technical issues
  • Resolving technical issues
  • Hardware troubleshooting
  • Software troubleshooting
  • Peripheral troubleshooting
  • ServiceNow
  • Halo ITSM
  • Freshdesk
  • Ivanti
  • ZENworks Control Centre
  • PC hardware assembly
  • OS deployment
  • Endpoint management
  • Intune Admin Portal
  • Microsoft Endpoint Manager
  • N-Central
  • Attention to detail
  • Communication skills
  • ConnectWise
  • Independent work
  • High-pressure environments

Hobbies and Interests

  • Passionate about solving technical challenges and staying updated with emerging technologies.
  • Enjoy the customer service aspect of my profession, finding fulfilment in assisting users and enhancing their experience.
  • Keen on configuring and troubleshooting computer systems to ensure optimal performance.
  • Enthusiastic about the customer service aspect of my role, as it gives me a sense of purpose and helps foster lasting relationships between the company and its clients.

References

References available upon request.

Timeline

2nd Line Engineer

FLR Spectron Ltd
05.2023 - Current

Senior IT Technician

Northampton Health Foundation Trust (NHFT)
10.2022 - 04.2023

System Administrator

The London Clinic
05.2022 - 09.2022

Deployment/Support Engineer

The Cavell Centre Hospital (CPFT) NHS
11.2021 - 04.2022

University Of Jos

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Bolaji Alabi