Open To Work
BONNIE LEE DIAZ
Roxbury
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
25
25
years of professional experience
2013
2013
years of post-secondary education
Work History
Medical Office Coordinator
Boston Ent Associates
West Roxbury
10.2025 - Current
- Managed patient scheduling and appointment coordination for multiple providers.
- Maintained accurate patient records and insurance information in electronic systems.
- Communicated effectively with patients regarding treatment plans and office policies.
- Assisted in training new staff on office procedures and software systems.
- Coordinated referrals and follow-up appointments to ensure continuity of care.
- Handled billing inquiries and resolved issues related to insurance claims processing.
- Developed efficient workflows to streamline office operations and improve service delivery.
- Collaborated with medical staff to support patient care initiatives and enhance team communication.
- Developed policies and procedures related to front desk operations.
- Responded promptly to any complaints or inquiries from patients regarding their accounts or treatments received.
- Ordered medical supplies as needed to keep inventory stocked.
- Performed clerical duties such as photocopying documents, faxing records and sorting mail.
- Directed acceptance and disposal of non-controlled medication and prescription medication samples following regulatory procedures and office policy.
- Readied patient files and prepared briefs on reasons for appointments prior to patient meetings with physicians, notifying staff of anticipated tests.
- Created reports summarizing daily patient visits for the practice manager's review.
- Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
- Prepared letters for mailing related to patient accounts or other relevant topics as requested by doctors or managers in the office.
- Conducted pre-registration interviews with new patients over the phone prior to their visit to ensure all necessary paperwork was completed accurately prior to appointment time.
- Cultivated relationships with specialists and other outside referral sources, communicating patient appointments and diagnoses.
- Maintained a clean reception area for visitors, including stocking magazines and brochures about available services.
- Received prescriptions from physicians and delivered to pharmacy with patient information, communicating availability, and coordinating client pick-up.
- Answered incoming calls from patients and provided basic information about services offered by the office.
- Served as a liaison between the practice manager and other departments within the organization.
- Processed prescription refills in accordance with established protocols.
- Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
- Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
Program Coordinator OB/GYN
Brigham and Women’s Hospital
Boston
02.2024 - 10.2025
- Coordinates all registration and visit-related activities for patients scheduling with the practices.
- Serve as a point person for patient satisfaction efforts and improvement initiatives.
- Books all surgical cases requested by the division, which can include coordinating with the Operating Room teams and Weiner Center teams at multiple Brigham locations.
- Obtains and scans any necessary consents, and relevant insurance or medical documents that may be required for Surgical cases.
- Coordinate with different departments and divisions for scheduling joint cases, scheduling consults, and utilization of assigned Operating room blocks.
- Supervises and assists with managing the functions of the division including but not limited to, taking routine calls, running metric reports, QA callings, etc.
- Trains back up Surgical schedulers within their division and cross covers other OBGYN division surgical schedulers.
- Onboard Fellows and assist with CV updates.
- Obtains referrals for patient appointments not acquired by the Patient Service Center and processes payment for self-pay patients, which may require interaction with the referring physicians’ offices, insurance, patient access services, and managed care personnel.
- Verifies Insurance coverage and requests Prior Authorizations when required, including informing patients, documenting authorization details, and payment collection if appropriate.
- Review copay collection, efficiency of collection, nature of denials and ensure improvement of collecting surgical copay collections in the division.
- Serves as an administrative lead to ensure that all surgical experiences are optimal given our current resources.
- Coordinates and facilitates collection of patient feedback through focus groups and/or patient surveys.
- Works in conjunction with Practice Manager, Practice Leadership, and Patient & Family Relations to ensure patient complaints are responded to in a professional and timely manner through service recovery.
- Reviews and modifies all patient information and educational materials, brochures, display boards, packets, and websites regularly and as needed.
- Identifies system and/or organizational barriers to patient care and recommends strategies to improve access and utilization with the Operating room.
- Collects, prepares, and analyzes reporting data related to quality of patient care services and patient satisfaction.
- Maintains providers schedule templates in the scheduling system for all practice providers sessions, including continuity clinics, OR/Procedure schedules, and satellite clinics.
- Develops and leads projects aimed at improving the patient experience and patient satisfaction.
- Assists with new employee on-boarding assignments and orientation to the surgical scheduling team and department.
- Attends division leadership and surgical scheduling meetings as necessary.
- Operates independently within established guidelines for the majority of duties.
- Develops and maintains systems for collecting, analyzing and reporting measures of productivity, efficiency, and quality of patient care.
- Monitors physician clinic schedules and coordinates schedule modifications to meet patient needs, which includes template building and clinic closing.
- Contributes to the development and maintenance of unit-based policies and procedures related to the quality and efficiency of practice operations.
Sr. Administrative Assistant /Program Coordinator – Fellows REI
Brigham and Women’s Hospital
Boston
08.2022 - 02.2024
- Assist with 5 IVF Surgical MD’s calendars and coordination with the clinic/ creating MD’s On-call and IUI schedules.
- Cross coverage for other Admin when away (10 MD total coverage).
- Create memorandums for the department/prepare ARTEC or Multi-disciplinary meetings.
- Create REI Conference series for Fellows, Harvard CME requirements.
- Assist with booking surgeries and appointments in EPIC.
- Letter dictations/scribing/ presentations.
- Interviewing.
- Computer usage (Epic, RedCap, Power Chart, SharePoint, Web exchange, 360, Heavy Microsoft Outlook, Word, Adobe, and Excel usage).
- Run the REI Harvard Monthly Student Rotation.
- Event Planning and Finance.
- REIKI II – I run our wellness/mindfulness for the department and monthly sessions.
Administrative Associate III
Boston Children’s Hospital
Boston
07.2021 - 08.2022
- Answer phone calls and assist patients with Social work needs (Shelter, Clothing, Food, etc.).
- Assist with Child Protection Department.
- Run Social work Departments email as well as any departmental needs.
- Run both Director’s Calendars.
- Resources – Airline tickets for patients in need.
- Assist with Committee meetings.
- Run a Special Kindness Calendar for Emergency Department.
- Project management with special projects (CMS Report) (BSW orientation manual).
- Scheduling meetings and interviews for the department.
- Order supplies and keep offices fully stocked.
- AP and OAR submissions for new hires.
- Payroll, timekeeper, and Approver (People soft and Kronos) (Downtime paper Kronos).
- Computer usage (Epic, RedCap, Power Chart, SharePoint, Web exchange, 360, Heavy Microsoft Outlook, Word, Adobe, and Excel usage).
- Filing – including creating new employee files and termination filing as well.
- Daily transactions – with resources for social workers which include documentation and daily audits.
- Training new employees and orienting new social workers into their roles.
- Implementation of new guidelines and updating manuals.
- Training on Payment requests for family assistance (funeral and rent assistance).
- Blue bag distribution and resource tracking.
- Care Companion –Extra Shifts.
- Zoom meetings and Webinar host.
Research Coordinator II
BWH- All of Us Research
Boston
05.2019 - 07.2021
- Patient Access.
- Answering phone/Appointments making for patients.
- Computer Access (Epic, Constrack, HealthPro, RedCap, Catalyst, PMT).
- Vitals and Phlebotomy.
- Work in Lab prepping test samples for pick up.
- Speak and create presentations on Genetic traits we check on and including understanding the meanings of each genomics.
- Inventory coordinator/ New hire cross trainer.
- Timekeeping and Daily Data Audits.
- Virtual Assistance with surveys/Assisting with Covid Clinic.
- Coordinating calendars for several research and management team members.
- Order supplies and keep offices fully stocked.
Administrative Assistant II
BWH TIMI Study
Boston
10.2016 - 05.2018
- Typing memos and letters, answering telephones, and taking and distributing messages.
- Coordinate calendars and schedules including coordinating calendars for several managers or coordinating events for the department.
- Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials.
- Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process.
- Perform transcription of dictated physician notes.
- Provide cross coverage.
- Assist with special projects as directed.
Practice Assistant II /Medical Assistant II
BWFH Primary Care
Jamaica Plain
03.2016 - 10.2016
- Patient Access.
- Answering phone.
- Appointments Making for patients.
- Computer Access (Epic, LMR).
- Vitals.
- Prescription Renewal, Urinalysis, EKGs.
Practice Assistant II
BWH South Huntington Primary Care
Jamaica Plain
04.2015 - 02.2016
- Patient care services/ Patient Access.
- Appointment Making.
- Computer access to Epic.
- Prior Authorizations and referrals.
Medical Assistant
Newton / Wellesley Hospital
Newton
10.2014 - 04.2015
- Patient Access.
- Answering phone.
- Appointments Made for patients.
- Computer Access (Epic, LMR, Meditech).
- Vitals.
- Keeping the Infusion center well stocked and clean for the next patient.
Customer Service Representative
Health Connector
Canton
08.2014 - 10.2014
- Assist members and new members with enrolling for health insurance benefits.
Temp Medical Secretary/Office Coordinator
New England Baptist Hospital
Boston
03.2012 - 07.2014
- Book appointments.
- Answer calls.
- Book surgeries.
- Order x-rays and blood work.
- Obtain referrals for appointments and insurance approvals for surgeries.
- Vitals and rooming patients.
Medical Assistant Surgical Specialties
Beth Israel Needham
Needham
06.2011 - 09.2011
- Patient Access, Vitals, Performed Different procedures for different specialties.
- Book Appointments, greet patients, keep rooms well stocked and organized.
Volunteer, Pediatric Department
Dimock Community Health Center
Boston
02.2011 - 06.2011
- Take and record vital signs.
- Perform rapid strep tests and urinalysis.
- Input patient information into CCC EMR system.
- Greet patients and escort to treatment rooms.
- Set up and break down rooms following OSHA standard.
Externship, Geriatrics & Adult Med.
Beth Israel JP Health Clinic
Boston
04.2011 - 05.2011
- Take and Record Vitals.
- Perform Urinalysis, EKGs, and Input patient information into ECW System.
- Greet Patients and escort them to the treatment room.
Assistant Manager
Bohio Market
Boston
03.2005 - 04.2009
- Greeted customers and tended to their needs in a quick and timely fashion.
- Handled cash transactions and provided customers with immediate knowledgeable answers to questions or concerns.
- Worked cooperatively and efficiently alongside co-workers to maintain a high level of customer service.
- Received and ordered products.
- Assist with Payroll and Tax documentations.
Assistant Manager
J. Silver
Hyde Park
04.2001 - 07.2003
- Deposits and payroll.
- Open and closing store.
- Provided customer service /Supervise employees.
- Managed cash transactions.
- Organized employee schedules.
- Create Employee schedules.
Education
Associate of Science - Pastry Art
Auguste Escoffier School of Culinary Arts
Colorado City, CO 09.2025 - 04.2026
REIKI Master Certificated - Health And Wellness
Reiki Holy Fire
Boston, MA 02.2023 - 05.2024
Medical Assisting Diploma -
Everest Institute
Brighton, MAGED -
Roxbury Community College
Skills
- Patient scheduling
- Medical record management
- Customer service
- Workflow optimization
- Office coordination
- Team collaboration
- Health insurance verification
- Project management
- Office management
- Data analysis
- Medical coding
- Healthcare administration
- Insurance verification
- Medical billing
- Inventory control expertise
- Vendor relations
- Medical knowledge and terminology
- Communication
- Chart updates
- Data entry efficiency
- Electronic health records
- Policy updates
- Healthcare coding competency
- Office administration mastery
- Multitasking prowess
- Process improvements
- Benefits verifications
- Registration management
- Follow-up skills
- Professionalism and discretion
- Bookkeeping
- Medical coding proficiency
- Interpersonal relationship building
- Teamwork orientation
- Contract negotiations
- Payment processing
- Strong communication skills
- Office procedures
- Healthcare coding
- Time management capabilities
- Adaptable to change
- Quality assurance monitoring
- Patient care advocacy
- Accounting
- Problem-solving
- Database coordination
- Staff training
- Goal setting
- Support services
- Report preparation
- Payroll administration
- Regulatory compliance
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridSalary Range
$60000/yr - $600000/yrTimeline
Medical Office Coordinator
Boston Ent Associates
10.2025 - Current
Associate of Science - Pastry Art
Auguste Escoffier School of Culinary Arts
09.2025 - 04.2026
Program Coordinator OB/GYN
Brigham and Women’s Hospital
02.2024 - 10.2025
REIKI Master Certificated - Health And Wellness
Reiki Holy Fire
02.2023 - 05.2024
Sr. Administrative Assistant /Program Coordinator – Fellows REI
Brigham and Women’s Hospital
08.2022 - 02.2024
Administrative Associate III
Boston Children’s Hospital
07.2021 - 08.2022
Research Coordinator II
BWH- All of Us Research
05.2019 - 07.2021
Administrative Assistant II
BWH TIMI Study
10.2016 - 05.2018
Practice Assistant II /Medical Assistant II
BWFH Primary Care
03.2016 - 10.2016
Practice Assistant II
BWH South Huntington Primary Care
04.2015 - 02.2016
Medical Assistant
Newton / Wellesley Hospital
10.2014 - 04.2015
Customer Service Representative
Health Connector
08.2014 - 10.2014
Temp Medical Secretary/Office Coordinator
New England Baptist Hospital
03.2012 - 07.2014
Medical Assistant Surgical Specialties
Beth Israel Needham
06.2011 - 09.2011
Externship, Geriatrics & Adult Med.
Beth Israel JP Health Clinic
04.2011 - 05.2011
Volunteer, Pediatric Department
Dimock Community Health Center
02.2011 - 06.2011
Assistant Manager
Bohio Market
03.2005 - 04.2009
Assistant Manager
J. Silver
04.2001 - 07.2003
Medical Assisting Diploma -
Everest Institute
GED -
Roxbury Community College