Revenue Management: Pricing strategies, yield management, distribution channels
Sales & Marketing: Contract negotiation, account management, digital marketing
Hotel Operations: Front office management, guest services, quality standards
Software: Opera Cloud, Salesforce, Microsoft Office, Google Analytics
Languages: Arabic (Native), French (Fluent), English (Fluent), Spanish (Basic)
Development of commercial materials and client presentations
Participation in international trade shows (ITB, WTM)
Management of social media campaigns and marketing initiatives
Luxury hospitality trends and market analysis
Golf and tennis
Cultural tourism and heritage preservation
Wine tasting and gastronomy events
Increased group sales revenue by 35% through targeted MICE strategy
Implemented upselling program increasing average room rate by 22%
Recognized as "Employee of the Year" for outstanding performance
Reduced new staff onboarding time by 30% through improved training programs