Bouzaidi Tiali Zaid

Successfully convinced high-potential eCommerce clients to partner with established brands, presenting compelling value propositions for integrating their sales processes via [specific payment portal], resulting in increased platform adoption and transaction volume.

• Managed end-to-end onboarding, from initial outreach and negotiations to integration support, ensuring seamless implementation and long-term client satisfaction.
• Collaborated with cross-functional teams (sales, tech, support) to tailor solutions to client needs, driving trust and credibility in payment infrastructure.

• Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.

• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
• Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
• Streamlined communication channels for improved client relations and increased retention rates.
• Monitored social media platforms for customer inquiries, providing prompt responses to enhance brand reputation and loyalty.