Results-driven strategic leader with an MBA from Boston College and extensive experience leading high-impact teams in corporate, franchise, and military settings. Skilled in leveraging data, leadership capabilities, and operational precision to spearhead transformational initiatives, enhance profitability, and foster market expansion. Recognized for expertise in aligning strategic vision with tactical implementation, mentoring cross-functional teams, and cultivating resilient organizations through performance enhancement and decisive action.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Strategy & Operations Manager
Ohana Growth Partners
Washington/California
01.2021 - 01.2023
Oversaw the growth and development of 12 franchise locations, including site remodels, new location launches, and market scouting for strategic expansion.
Led operational audits and KPI-driven performance reviews, driving a 20% boost in efficiency, 22% increase in compliance, and 27% rise in overall productivity across all sites.
Spearheaded regional rollout of the PE@PF program, leveraging advanced data analytics and KPI frameworks to achieve a 33% improvement in performance metrics and a 17% increase in revenue.
Designed and implemented retention and service enhancement strategies, contributing to a 33% rise in participant retention and a 30% lift in member loyalty.
Conducted leadership training, team coaching, and staff engagement initiatives, resulting in a 45% improvement in program adoption and a 40% boost in employee satisfaction.
Operations & Risk Management Officer (Second Class Petty Officer)
United States Navy
Virginia Beach, United States
07.2015 - 07.2019
Oversaw security and operational continuity for a 5,916-acre installation, protecting $823M+ in critical assets and ensuring the safety and readiness of 20,000+ personnel through data-informed threat and risk management protocols.
Led large-scale incident response operations and emergency planning initiatives, reducing crisis response times by 25% and enhancing cross-departmental operational readiness.
Directed armory operations, including the secure issuance, inventory control, and audit compliance for firearms, ammunition, sensitive equipment, keys, and supplies-ensuring zero loss across hundreds of transactions through meticulous records management and tracking systems.
Conducted over 8,000 hours of mission-critical patrol operations, including leadership of Incident Command Posts, maintaining full operational control without incident.
Designed and delivered strategic briefings and reports on training, compliance, and risk posture, enabling senior leadership to act on real-time insights and performance data.
Spearheaded evidence-based investigations and SOP reform, resulting in a 20% increase in procedural compliance and enhanced forensic accountability.
Managed and mentored 20+ personnel, while concurrently overseeing the training certification of 100+ service members, achieving 100% qualification rates.
Analyzed and processed 100+ security and law enforcement reports, identifying trends and improving reporting frameworks to drive operational decision-making and risk mitigation.
Healthcare Revenue Cycle Management
Logix Health
01.2014 - 04.2015
Managed a cross-functional team overseeing insurance data for 1,000+ client accounts. Implemented data-driven process improvements that increased operational efficiency and customer satisfaction, driving a 20% rise in positive feedback ratings and a 15% reduction in response times.
Coordinated team efforts in billing management, achieving a 15% improvement in accuracy and a 25% increase in processing efficiency, contributing to a significant reduction in customer disputes.
Facilitated effective communication within a team of 10 members, fostering a supportive environment that led to a 30% improvement in team collaboration and client satisfaction metrics.
Education
MBA - Business Administration
Boston College
Chestnut Hill, MA
05-2025
Bachelor of Science - Justice Studies
Southern New Hampshire University
Manchester, NH
10.2021
Skills
Strategic Planning & Execution
Business Analytics & Data-Driven Decision Making
Financial Analysis & Forecasting
Market & Competitive Analysis
Operational Optimization
Cross-Functional Team Leadership
Performance Management & KPI Development
Change Management & Transformation Initiatives
P&L Management
Crisis Management
Risk Mitigation & Compliance Strategy
Certification
Certified Personal Trainer, ISSA, 07/01/24
CPR, American Red Cross, 01/01/18
DWI Detection and Standard Field Sobriety Test, NHTSA, 01/01/17
Traffic Laser/Radar Operator, Police
Awards
Navy and Marine Corps Achievement Medal, Awarded twice for exemplary performance and dedication to duty.
Navy & Marine Corps Achievement Medal
military decoration awarded for meritorious service or achievement in combat or non-combat settings.
Timeline
Regional Strategy & Operations Manager
Ohana Growth Partners
01.2021 - 01.2023
Operations & Risk Management Officer (Second Class Petty Officer)