Brady Duquette
Ludlow
Summary
Dedicated professional with a background in healthcare and customer service. Skilled in problem-solving and communication, ensuring seamless coordination with healthcare providers to enhance patient care. Ready to leverage organizational skills to support medical operations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Medical Records Clerk
Holyoke Pediatrics Associates
Holyoke, MA
02.2024 - Current
- Processed patient records efficiently, ensuring compliance with HIPAA regulations.
- Maintained accurate electronic health record (EHR) entries for improved patient care continuity.
- Coordinated with healthcare providers to resolve discrepancies in patient information.
- Supported medical staff by providing organized and accurate medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
Barista
Dunkin' Donuts
Chicopee, MA
05.2019 - 01.2024
- Ensured consistent quality of beverages through adherence to standardized recipes and procedures.
- Collaborated with team members to streamline service during peak hours, enhancing customer satisfaction.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Implemented inventory management practices to reduce waste and control costs effectively.
- Provided exceptional customer service, resolving issues promptly to foster repeat business.
- Trained new baristas on beverage preparation and customer service protocols.
- Managed cash register operations, processing transactions accurately and efficiently.
Education
High School Diploma -
Ludlow High School
Ludlow, MASkills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- Patient confidentiality
- Problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
- Decision-making
- Performance management
Timeline
Medical Records Clerk
Holyoke Pediatrics Associates
02.2024 - Current
Barista
Dunkin' Donuts
05.2019 - 01.2024
High School Diploma -
Ludlow High School