Brady Gallagher
Lowell,MA
Summary
Experienced relationship builder and problem solver with a proven track record in client account management, problem solving, and team leadership. Skilled in proactive communication, data analysis, and delivering exceptional customer service. Adept at driving client satisfaction and exceeding performance goals. Seeking to leverage these skills in a Customer Success Manager or Account Executive role
Overview
9
9
years of professional experience
Work History
Senior Account Specialist
Forward Financing
03.2021 - Current
- Cultivated and maintained long-term client relationships, resulting in consistently high client retention rates and increased customer lifetime value.
- Proactively identified and resolved complex client issues, ensuring timely solutions and maximizing client satisfaction.
- Served as a trusted advisor and point of contact, providing expert guidance and fostering strong client partnerships.
- Drove client success by understanding individual needs and delivering tailored solutions that aligned with their specific situation.
- Exceeded performance metrics through proactive client engagement, effective communication, and a results-oriented approach.
Front Desk Manager
Best Fitness Gyms
10.2015 - 03.2021
- Optimized front desk performance and member satisfaction by conducting strategic staff interviews, managing inventory efficiently, and leading productive team meetings.
- Developed and implemented training programs for new staff, ensuring consistent service delivery and rapid onboarding, demonstrating strong leadership and training capabilities.
- Resolved escalated member concerns with diplomacy and professionalism, maintaining a positive gym atmosphere and fostering member loyalty
- Mentored and coached staff members, supporting their professional development and contributing to their success.
Education
Bachelor of Arts - Business Management
University of Massachusetts, Lowell
Lowell, MA05-2019
Skills
- Relationship management
- Communication
- Problem solving
- Empathy
- Collaboration
- Time management
- Salesforce
- Microsoft office
- Client engagement
3x Standing ovation award winner
Have been recognized on 3 occasions for outstanding performance and significant contributions to the team.
Timeline
Senior Account Specialist
Forward Financing
03.2021 - Current
Front Desk Manager
Best Fitness Gyms
10.2015 - 03.2021
Bachelor of Arts - Business Management
University of Massachusetts, Lowell
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