Braiden Norton
S. Dartmouth
Summary
Dynamic professional with expertise in customer service and vessel operations, honed at Freedom Boat Club. Proven track record in enhancing member experiences and managing inventory efficiently. Adept at project management and team collaboration, ensuring safety compliance. Successfully improved service efficiency by 20%, demonstrating strong leadership and problem-solving skills.
Overview
5
5
years of professional experience
Work History
DeckHand
Sea Streak Ferries
New Bedford
06.2025 - Current
- Assisted with docking procedures for vessels at port
- Maintained cleanliness of vessel interiors and exteriors
- Assisted passengers with boarding and disembarking procedures.
- Maintained cleanliness and organization of deck areas and passenger spaces.
- Operated safety equipment and conducted routine safety checks on board.
DeckHand
Norton Yacht Services
Nantucket
06.2023 - Current
- Executed yacht maintenance and facilitated deliveries along east coast, ensuring vessel readiness and client satisfaction.
- Developed sailing and navigation skills through hands-on experience on the water, improving overall competency as a deckhand.
- Assisted passengers with boarding and disembarking from ferries.
- Maintained cleanliness throughout ferry decks and passenger areas.
- Operated safety equipment and conducted safety drills for crew and passengers.
Sales Associate
Freedom Boat Club
Naples
01.2026 - 03.2026
- Delivered outstanding customer service that significantly improved member satisfaction.
- Facilitated boat reservations and scheduling services for members, ensuring seamless access to resources.
- Managed inventory of boating equipment and supplies effectively.
Bag Room Attendant
Allendale Country Club
N. Dartmouth
03.2022 - 04.2024
- Coordinated scheduling and planning of golf tournaments/events to ensure smooth operations
- Maintained clean, organized club/cart area to enhance member experience
- Performed routine care and upkeep tasks on golf course greens to support course quality
Dishwasher
Little Moss Restaurant
S. Dartmouth
02.2021 - 11.2021
- Oversaw dish sanitization and maintained organized dishpit for efficient operations
- Supported food provisioning, stocking, and preparation to ensure timely service
- Maintained cleanliness of dishes and kitchen equipment in fast-paced environment.
- Operated dishwashing machines effectively to ensure sanitation standards.
- Assisted kitchen staff by organizing and restocking dishware and utensils.
Education
B.S. - International Maritime Business
Massachusetts Maritime Academy
Bourne, MA05-2028
Diploma -
Dartmouth High School
S. Dartmouth, MA06-2024
Skills
- Sales strategy
- Product knowledge
- Customer service
- Logistics coordination
- Project management
- Conflict resolution
- Team collaboration
Community Service
- Founder, The Annual Padanaram Christmas Inflatable Fundraiser Event
- Co-founder, Norton Adapt and Overcome Scholarship on Bold.org
- Participant, Dartmouth YMCA fundraiser events
- Participant, MMA 100 hour Community Service Ribbon
- Member, MMA Student government association
- Member, MMA Honor Guard
Awards
Karol Marchand Award, Dartmouth Public Schools personality and perseverance award
Timeline
Sales Associate
Freedom Boat Club
01.2026 - 03.2026
DeckHand
Sea Streak Ferries
06.2025 - Current
DeckHand
Norton Yacht Services
06.2023 - Current
Bag Room Attendant
Allendale Country Club
03.2022 - 04.2024
Dishwasher
Little Moss Restaurant
02.2021 - 11.2021
B.S. - International Maritime Business
Massachusetts Maritime Academy
Diploma -
Dartmouth High School