Brandi Lacoy

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Managed office operations while scheduling appointments for department managers.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Maintained computer and physical filing systems.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Achieved perfect attendance and on-time record.
• Maintained records related to sales, returns and inventory availability.
• Provided positive first impressions to welcome existing, new and potential customers.
• Maintained customer satisfaction with quick and professional handling of product returns.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Increased sales significantly by upselling higher-end products to customers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Answered customers' questions, recommended items and recorded order information.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected orders and relayed them to bartenders quickly and accurately.
• Kept track of event finances, initial deposits, due payments and final balances.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Scheduled and confirmed appointments and meetings for senior management team.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained building security by monitoring logbook and issuing visitor badges.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered and quickly redirected large volume of calls on central system.

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• Aggregated and prepared documentation and reports for office meetings, distribution and filing.

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Achieved perfect attendance and on-time record.
• Solved customer challenges by offering relevant products and services.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

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• Prepared large cash deposits with zero discrepancies.
• Provided positive first impressions to welcome existing, new and potential customers.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Tracked stock using company inventory management software.