April Theum
Lowell
Summary
Detail-focused Visual Inspector known for productivity and efficiency in task completion. Possess specialized skills in defect recognition, precision measurement, and quality control processes. Excel in problem-solving, critical thinking, and communication, ensuring high standards of work are consistently met.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Kit Packaging/Visual Inspector
Lantheus Imaging
05.2022 - Current
- Detecting particles, Visual inspection can show the presence, number, and type of visible particles in vials of protein solutions.
- Visual inspection can show defects in the primary container, closure, or packaging of a vial. This includes checking for cracks, incomplete seals, discoloration, or irregular shapes.
- Assessing particle formation. During formulation development, visual inspection can assess the formation of particles in vials.
- Ensuring quality Visual inspection is a crucial part of pharmaceutical quality assurance, helping to protect patient health and ensure compliance with regulations.
- Plans and adjusts schedule to meet changing priorities daily.
- Coordinates multiple tasks daily to weekly.
- Checks and reviews data for accuracy and completeness independently.
- Shows and resolves routine manufacturing process problems independently.
- Thinking is guided be proven routines and SOP.
- Exercises judgment to make routine decisions within established limits.
- Use MS Excel to chart results and use statistical analysis to analyze and interpret data.
- Use SAP to record test data, enter usage decisions and enter nonconformance reports.
- Effective interpersonal relationship skills and the ability to work in a team environment.
- Ability in the English language to include usage, spelling, grammar, and punctuation.
- Must have current Good Manufacturing Practices (cGMP) knowledge.
- Consults with team members or team leader, as necessary.
- Communicates effectively with team members and other internal groups.
- Demonstrates the ability to listen.
- Ability to read and follow SOP’s.
- Fills out standardized forms correctly.
- Instructs other team members on basic procedures.
- Demonstrates fundamental writing skills, such as proper spelling, proper grammar, and punctuation.
- Understands the role of a team member and how he/she affects team goals.
- Actively takes part in team discussions and decision making.
- Supports other team members.
- Demonstrates practical knowledge of subjects such as area clearances, product accountability, label control, product segregation and control, operator/check by and other basic skills needed to work in a pharmaceutical environment.
- Understands and follows SOP’s.
- Demonstrates knowledge of applicable industrial safety as outlined in the site safety manual; including areas such as material handling, chemical compatibility, equipment uses and inspection.
- Understands basic use of final products in clinical practice.
- Understands and applies our quality philosophy and concept of pharmaceutical elegance in the areas of gowning, record keeping personal appearance and task execution.
- Demonstrates knowledge of basic math and science skills as they relate to a manufacturing and labeling environment.
- Performs operations using written procedures such as labeling, product and part accountability.
- Demonstrates basic understanding and working knowledge of applicable software applications.
- Performs routine functions with minimal guidance.
- Has basic theoretical knowledge of computer-controlled production equipment.
- Can troubleshoot routine problems.
- Performs inventory control transactions using BPCS.
- Demonstrates ability to perform cycle counts and resolve discrepancies.
- Understands the concept of continuous improvement.
- Actively takes part in improvement projects.
- Actively promotes safety rules and awareness.
- Always shows good safety practices including the proper use of protective equipment.
- Reports and takes initiative to correct safety & environmental hazards.
Medical Records Specialist
Orthopedic Surgical Associates
North Chelmsford
04.2020 - 05.2022
- Processing requests for medical records from attorney offices, insurance companies, patients, and other medical practices.
- Detail-oriented.
- Time management.
- HIPAA guidelines.
- Athena software.
Patient Access Specialist
Lahey Hospital & Medical Center
Burlington
08.2019 - 04.2020
- Shows records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer’s response to each verification request and takes proper action based on this response.
- Efficiently registers patients, capturing and verifying all required information to show the patient, contact the patient, and receive proper reimbursement for services on first claim submission.
- Initiates patient scheduling activities by prioritizing an accessing a variety of sources, including patient phone calls, orders, recall lists, scheduled order work queues and MyChart.
- Establishes working relationship with staff of assigned clinical departments.
- Understands and correctly applies unique clinical department scheduling protocols.
- Processes patient co-payments, co-insurance, deductibles and balances due.
- Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day.
- Helps patients with Kiosk check-in as needed.
- Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
- Epic software.
Assembly Medical Device Tester
Zoll Medical
Billerica
04.2019 - 08.2019
- Perform evaluation, functional testing, service, and basic troubleshooting of product in a quality manner, according to procedure, within time constraints, and while following all safety procedures/requirements.
- Utilize electronic test equipment to perform functional test on electronic products while following written procedures.
- Learn to run all test systems across products and how the test systems work.
- Learn full use of assigned electronic test equipment and the ability to troubleshoot the test equipment set-up.
- Learn circuit functions across at least one product.
- Can distinguish between real and false failures.
- Record product and quality information via computer or in writing, as needed.
- Participate as a member within the team in a helpful, positive, and constructive manner.
- Communicate problems or concerns to Team Lead or Supervisor right away.
- Cross-train to learn the skills necessary to be competent at a variety of positions.
- ‘Flex’ work assignments as needed by performing different work in various areas within the company.
- While wearing appropriate protective equipment, may be assigned to handle or service used/recycled medical devices that have been worn, have been in peoples’ homes, and are not clean.
- Find and take part in process improvement opportunities.
- Always Act and work safely; follow safety procedures and requirements.
Facility Charge Entry/ Billing Specialist / Medical Records / EDI Specialist / Receptionist
LogixHealth
Bedford
11.2015 - 04.2019
- ICD-10-CM codes to diagnoses and CPT/HCPCS Level II codes to procedures/services for emergency department office records.
- Data entry and mailing medical records.
- Great customer service.
- Handling inbound and outbound calls daily.
- Work with insurance carrier.
- Collecting all information needed to calculate bills receivable.
- Reviewing all incoming correspondents from patients.
- Sending reminders for payments and contact customers when assigned.
- Verifying insurance and investigate any missing information.
- Following up on cases.
- Answering questions and handle complaints from customers about bills.
- Accessing hospital system.
- Communicating any issues with access to internal and client IT department as well as management.
- Accurately type in data from electronic charts to hospital database following established entry process and edit guideline.
- Sending email to team lead that summarizes entry completion including: Issues/ errors met during the entry processes.
- Reviewing accounts in the self-pay category and make determination to send to collections.
- Mailing out all paper claims generated by the staff daily.
- Attaching primary EOBs to secondary claims.
- Attaching medical records to claims.
- Reviewing all incoming correspondence from patients and necessary update their insurance information.
- Receiving email and sort the mail so that it can be scanned into the scanning system accordingly.
- Sending of 837 files: Running validations in the Ntierprise software system on claims data to ensure billing integrity.
- Preparing the electronic claims to be sent to Collection of 835 files: electronically matching insurance payments to the correct practice in All scripts PM.
- Reviewing daily the Insurance Carrier Reports to resolve discrepancies or incomplete claims and send.
- Reconcile electronic payments by retrieving electronic bank files for each client and matching payment corresponding insurance carrier.
- Scanning/PDF images.
- Accessing and store EOBs and related documents into the Touch Chart filing software system.
- The Receptionist welcomes guests, receives, and directs all communications, tracks important data, and sets a positive tone for the workplace.
- Greets internal and external visitors in a manner that shows positive relationships and creates a positive introduction to the organization.
- Answers incoming telephone calls in a pleasant and efficient manner, making sure to take clear and concise messages or to direct the call to the proper end user.
Evoqua
Chelmsford
05.2015 - 11.2015
- Follows all policies and guidelines about workplace safety and product quality.
- Receives components or items for assembly and/or test in programmed sequence.
- Assembles mechanical or electrical components with sensitive hand and equipment coordination.
- Assembles all variations of in-house standard products.
- Follows assembly/test instructions, e.g., color code, pvc solvent welding and thread taping.
- Uses simple hand or power tools along with uncomplicated jigs and fixtures.
- Enter work hours in ERP system (Currently SAP).
- Drives continuous improvement process and conducts daily housekeeping/5S audits to ensure continuous improvement activities.
- Reads and interprets blueprints.
- Maintains equipment and area in a clean safe condition.
Medical Assistant (Externship)
Merrimack River Valley House
Lowell
07.2014 - 09.2014
- Checking/recording vital signs; temperature, blood pressure, pulse, and respiration rate.
- Performing CPR on resident.
- Helping residents with hygiene routine, and helped in and out of beds, baths, and wheelchairs.
- Greeting visitors and escorted them to the visiting area.
- Maintaining records of client progress and services performed, reporting changes in client to supervisor.
- Participating in case reviews, to evaluate the client's needs.
Education
Certificate - Cosmetology
Lowell Academy Hair Dressing
09.2013 - 04.2014
Certification - Medical Assistant Program
Lincoln Technical Institute
Lowell, MAHigh School Diploma -
Greater Lowell Technical High School
Lowell, MASkills
- CPR/First Aid Certified
- Performed EKGs
- Vital signs
- Venipuncture
- Injections
- Sterile Technique
- Microsoft Office
- Medisoft
- Medicine
- Medical Terminology
- HIPAA
- OSHA
- Word processing
- Spreadsheet software
- MS Excel
- MS Word
- 10 key entry
- Epic user
- Shipping
- Receiving
- Assembly line
- Machine operation
- Athena software
- Sap software
- Visual inspection
- GMP
Timeline
Kit Packaging/Visual Inspector
Lantheus Imaging
05.2022 - Current
Medical Records Specialist
Orthopedic Surgical Associates
04.2020 - 05.2022
Patient Access Specialist
Lahey Hospital & Medical Center
08.2019 - 04.2020
Assembly Medical Device Tester
Zoll Medical
04.2019 - 08.2019
Facility Charge Entry/ Billing Specialist / Medical Records / EDI Specialist / Receptionist
LogixHealth
11.2015 - 04.2019
Evoqua
05.2015 - 11.2015
Medical Assistant (Externship)
Merrimack River Valley House
07.2014 - 09.2014
Certificate - Cosmetology
Lowell Academy Hair Dressing
09.2013 - 04.2014
Certification - Medical Assistant Program
Lincoln Technical Institute
High School Diploma -
Greater Lowell Technical High School