Brandon de Silva
Boston
Overview
3
3
years of professional experience
Work History
Audi Brand Specialist
Audi
Natick
08.2023 - Current
- Educated clients on advanced vehicle technologies, including driver assistance, infotainment, and connectivity systems, enhancing their understanding and satisfaction during and after delivery.
- Collaborated with sales team to ensure seamless delivery experiences and efficiently resolved client technical concerns, contributing to overall client satisfaction.
- Maintained extensive product knowledge to support client satisfaction and enhance dealership performance.
IT Support/Customer Care Associate
PureHD
Maynard
08.2025 - 03.2026
- Provide Tier 1-2 technical support for hospitality clients by troubleshooting TV systems, streaming platforms, IP networking issues, and DISH Smartbox configurations to minimize service disruptions.
- Act as the primary point of contact for customer incidents, accurately documenting issues in ticketing systems, prioritizing requests, and escalating complex cases to higher-level support as needed.
- Collaborate with internal teams and external vendors to diagnose and resolve hardware, software, and connectivity issues across multiple client locations.
- Maintain clear, professional communication with customers during troubleshooting and service interruptions to ensure timely resolution and a positive support experience.
SOC Analyst
CyberTrust Massachusetts
Boston
03.2025 - 08.2025
- Monitor and analyze security events using SIEM tools to identify potential threats and ensure timely response to incidents.
- Assist in incident investigation and resolution while maintaining compliance with internal security policies and industry standards.
- Prepare clear, actionable reports to support leadership during quarterly business reviews.
Education
Bachelor of Science - Computer Science
Bridgewater State University
Bridgewater, MA05-2025
Websites
Community Service
- Volunteer, Ms. Shirleys Pantry, Mattapan, MA, 01/01/21, Present, Support families through food pantry operations by assisting with client communication, food distribution, truck loading, and packaging food boxes for community outreach.
- Lector, Saint Theresa of Avila Church, West Roxbury, MA, 01/01/15, Present, Serve as a lector by leading the congregation through scripture readings during services and supporting meaningful worship through clear, respectful proclamation.
Awards
City of Boston Certificate of Recognition, 12/01/20, Awarded for outstanding hard work and dedication to the community. Acknowledged for supporting the families in need.
Timeline
IT Support/Customer Care Associate
PureHD
08.2025 - 03.2026
SOC Analyst
CyberTrust Massachusetts
03.2025 - 08.2025
Audi Brand Specialist
Audi
08.2023 - Current
Bachelor of Science - Computer Science
Bridgewater State University