Brandon Espinoza

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Greeted customers and provided outstanding customer service.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Analyzed customer data to identify trends and anticipate customer needs.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
• Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
• Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
• Conducted comprehensive competitor analysis to guide strategic planning efforts.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Assisted other team members to achieve goals.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Trained new team members on procedures, customer service, and sales techniques.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Became familiar with products to answer questions and make suggestions.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health, and safety standards and procedures.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.

Customer service in a friendly and safe way, cleaning the counter and the lobby so that it is always a healthy environment at all times and especially when the closing of the store arrives, cashier takes money explains about current offers and receiving customers at the cash register, packing food making sure it carries the necessary utensils and condiments, attention in the drive thru being fast, effective and provided in the best possible service.