Brandon Newbrough

With the Occasions Group we were the only customer service center for the company Darden. Darden is a gift card company for many high-end restaurants such as Ruth's Chris and The Capital Grille. I usually received around 50-70 calls and emails daily. I answered customer questions, resolved concerns, and placed orders.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Over 2 years I served an unpaid mission that allowed me to hold positions of leadership and training. Each day I followed a strict schedule to use my time wisely and do the most good I could alongside a full-time companion. We taught lessons, participated in service projects, worked with individuals and families from many cultures, and gave many trainings to our fellow missionaries on how to improve our efforts.

• Supported local families in need by facilitating food drives and donations.
• Built strong relationships with diverse populations while serving as an ambassador for the church.
• Evaluated overall effectiveness of missionary efforts by collecting data on key performance indicators.
• Mentored new missionaries, providing guidance on cross-cultural communication and best practices.

Each day I was given the responsibility to watch over, teach, and lead the children I was assigned to. In many instances I was left to teach on my own and I had to adapt quickly to that responsibility especially with large groups up to 25 children. I also worked with students in the para-education department that had special needs.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.