Brandon Pavlakis
Norwood
Summary
Dynamic and results-driven Sales Administration Manager with a diverse background spanning sales, customer service, finance, information technology, management, and leadership. Equipped with a proven track record of spearheading high-performing teams and implementing strategic initiatives to drive revenue growth and enhance operational efficiency. Adept at streamlining processes, optimizing resources, and fostering collaborative relationships to exceed organizational objectives. Possesses exceptional communication and analytical skills, leveraging expertise across multiple domains to achieve business success. An adaptable and forward-thinking professional, consistently delivering exceptional results in fast-paced and challenging environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Administration Manager
Smart Green Solar
05.2022 - Current
- Built customer and community relationships for long-term business growth.
- Achieved sales goals and service targets by cultivating new customer relationships.
- Resolved issues with customers to increase return customer base.
- Collaborated with upper management to exceed team goals through continuous improvements.
- Exceeded sales quotas and increased profitability through effective sales strategy and planning.
- Managed accounts to retain existing relationships and expand business share.
- Recruited, interviewed, and hired employees, implementing mentoring programs for engagement.
- Implemented sales systems and procedures to improve efficiency.
- Conducted one-on-one meetings with sales team members to address selling hurdles.
- Managed over 40 customer accounts weekly.
- Improved operations processes, resulting in faster installation timelines.
- Performed various IT duties, including network management and system administration.
Investment Manager
Hometap
11.2021 - 04.2022
- Handled financial transactions worth over $100,000.
- Assessed and reported on performance attribution on monthly and quarterly bases.
- Helped homeowners acquire funds without taking out more traditional loan options
Business Manager
Audi Cape Cod
04.2021 - 10.2021
- Handle cash, finance, and lease transactions in the sales department.
- Collaborate with Audi Financial Services and other banks for compliance and funding.
- Advise customers on valuable product and protection options from various vendors.
- Assist sales team with pricing, trade-in appraisal, inventory, and other aspects of transactions.
- Achieve an average of $1,000+ in back-end revenue per transaction.
- Thrive in fast-paced environments with tight deadlines.
- Proactively provide solutions for customers facing credit issues.
Client Advisor
Audi Cape Cod
04.2019 - 04.2021
- Provided personalized, high-quality service to enhance sales and customer satisfaction.
- Assisted customers in finding suitable vehicle solutions, whether new or used.
- Supported sales team with pricing, trade-in appraisal, inventory, and other transaction aspects.
- Maintained an average of 15+ cars sold per month.
- Ensured positive customer experiences throughout the entire transaction process.
- Consistently achieved a CSI (Customer Satisfaction Index) score of 4.5 or higher.
Lead Product Genius
BMW Of Cape Cod
04.2017 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Ensure a positive experience for customers before, during, and after delivery of their new vehicle.
- Perform a thorough overview of the vehicle and the multiple technologies/features.
- Manage all members of the genius program across the organization to ensure best practices and procedures.
- Assist the sales team in training of new products offerings
Education
Some College (No Degree) - Business Management
Quincy College
Quincy, MAHigh School Diploma -
Cape Cod Regional Technical High School
Harwich, MA06.2015
Skills
- Personnel training and development
- Inter-department collaboration
- Team Leadership
- Google Suites
- Mac OS & Windows Operating Systems
- Technical Support
- Smart Home Integrations
- Network & IT Administration
- Effective problem solver
- Sales expertise
- Data management
- Financial transactions expertise
- Payroll processing
- Operational Efficiency
Certification
- iOS Trained and Certified (2014)
- Certified Apple Sales and Product Professional (2014, 2015)
- BMW Certified Product Genius (2017-2019)
- Audi Certified Brand Specialist (2019-Present)
- Volunteer at the Family Pantry (August 2012-April 2017)
Timeline
Sales Administration Manager
Smart Green Solar
05.2022 - Current
Investment Manager
Hometap
11.2021 - 04.2022
Business Manager
Audi Cape Cod
04.2021 - 10.2021
Client Advisor
Audi Cape Cod
04.2019 - 04.2021
Lead Product Genius
BMW Of Cape Cod
04.2017 - 04.2019
Some College (No Degree) - Business Management
Quincy College
High School Diploma -
Cape Cod Regional Technical High School
- iOS Trained and Certified (2014)
- Certified Apple Sales and Product Professional (2014, 2015)
- BMW Certified Product Genius (2017-2019)
- Audi Certified Brand Specialist (2019-Present)
- Volunteer at the Family Pantry (August 2012-April 2017)
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