Brandon St. Denis
Belchertown,MA
Summary
Experienced information technology professional with a background in system maintenance and repair. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
9
9
years of professional experience
Work History
Technician
Glory Global Solutions
10.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
Customer Engineer II
NCR Corporation
08.2021 - 06.2024
- Tasked with troubleshooting and repairing ATMs and Self Checkouts for various customers including Walmart, Big Y, Bank of America and others
- Kept upkeep of personal stock of parts in company vehicle as well as responsible for processing and returning said parts in timely manner
- Experience troubleshooting servers, POS systems and some cable work
- Trained customers to use and maintain equipment to reduce service issues.
- Provided ongoing training for end-users, enhancing their knowledge of systems and increasing productivity.
Custodian
UMASS Amherst
07.2017 - 07.2019
- Ensured campus was clean
- Addressed concerns promptly
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Crew Member
Dunkin Donuts
06.2016 - 05.2017
- Delivered consistent fast, friendly customer service
- Maintained cleanliness of store
- Prepared and served orders
Porter and Chester Institute
- Assisted with the installation of security camera for the Automotive building
- Chosen to work with small group to build a server for classroom usage and education
- Set up laptops for incoming students
- Troubleshoot and fix area printers and employees computers
Volunteer IT Support
Center for Human Development
10.2019
- Volunteer IT support for 'Through her Eyes' workshop held at MassMutual
Education
Diploma - Computer Network Technology
Porter and Chester Institute
Chicopee, MA07.2020
High School - undefined
East Longmeadow Highs School
East Longmeadow, MA06.2016
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Floor cleaning and buffing
- Waste disposal
- Troubleshooting
- Maintenance and repairs
- Preventive Maintenance
- Attention to detail
- Multitasking and organization
- Works Well Under Pressure
Related Experience
- Porter and Chester Institute, Chicopee, MA, Assisted with the installation of security camera for the Automotive building, Chosen to work with small group to build a server for classroom usage and education, Set up laptops for incoming students, Troubleshoot and fix area printers and employees computers
- Center for Human Development, Springfield, MA, 2019-10-01, Volunteer IT support for 'Through her Eyes' workshop held at MassMutual
Languages
English
Native or Bilingual
Interests
- Video Gaming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Technician
Glory Global Solutions
10.2024 - Current
Customer Engineer II
NCR Corporation
08.2021 - 06.2024
Volunteer IT Support
Center for Human Development
10.2019
Custodian
UMASS Amherst
07.2017 - 07.2019
Crew Member
Dunkin Donuts
06.2016 - 05.2017
Porter and Chester Institute
High School - undefined
East Longmeadow Highs School
Diploma - Computer Network Technology
Porter and Chester Institute
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