Brandy Morales
Easthampton
Summary
Proven to excel in customer service and teamwork, I significantly enhanced customer satisfaction at Crave Holyoke by efficiently managing multiple tasks and maintaining a positive demeanor. Skilled in cash handling and problem-solving, I consistently exceeded performance expectations, demonstrating initiative and a strong ability to collaborate with peers and management.
Overview
7
7
years of professional experience
Work History
Crew Member
Crave Holyoke
05.2020 - Current
- Worked front counter and other areas.
- Accurately operated cash register to process customer payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Took orders, prepared meals, and collected payments.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Home Health Aide
Ellen Alberts
04.2018 - 11.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Westfield High School
Westfield, MA06.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Clear Communication
- Initiative and Self-Motivation
- Telephone Etiquette
Timeline
Crew Member
Crave Holyoke
05.2020 - Current
Home Health Aide
Ellen Alberts
04.2018 - 11.2023
High School Diploma -
Westfield High School
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