Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Grandbois

Holyoke

Summary

Dedicated and result-oriented professional with over fifteen years of experience in customer service and a proven track record of success and client satisfaction in providing professional services with a strong attention to detail and accuracy.

Overview

15
15
years of professional experience

Work History

Business Owner

Nails by Brenda
01.2024 - Current
  • Managed daily operations, ensuring efficient workflow and high-quality nail services.
  • Implemented inventory management systems to track supplies and reduce costs
  • Cultivated strong client relationships, resulting in repeat business and positive referrals.
  • Maintained a safe work environment by enforcing strict safety protocols.

Customer Service Representative

Adam Quenneville
04.2023 - 11.2023
  • Answer phones, schedule appointments and scan documents.
  • Receive and confirm payments.
  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Nail Technician

Face to Nails Day Spa
01.2011 - 01.2022
  • Maintain supply inventories and records of client services.
  • Provide professional manicure and pedicure services.
  • Shape and style nails and apply gel polish to customer's satisfaction.
  • Answer phones.
  • Promote new products and services.
  • Maintain equipment and tools.
  • Train and coordinate new personnel.
  • Schedule client appointments and accept payments.
  • Develop constructive and cooperative working relationships with others and maintain them over time.

Education

Certified Nail Technician -

Kay Harvey Academy
01.2011

High School Diploma -

Chicopee Comprehensive High School
Chicopee

Skills

  • Effective multitasking
  • Strong attention to detail
  • Responsive to new challenges
  • Effective verbal communication
  • Analytical problem solving
  • Focused listening
  • Constructive mindset

Timeline

Business Owner

Nails by Brenda
01.2024 - Current

Customer Service Representative

Adam Quenneville
04.2023 - 11.2023

Nail Technician

Face to Nails Day Spa
01.2011 - 01.2022

Certified Nail Technician -

Kay Harvey Academy

High School Diploma -

Chicopee Comprehensive High School

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Brenda Grandbois