Brenda Santana
Danvers
Summary
Hardworking preofessional with solid background in managing and optimizing supply chain operations. Demonstrated success in maintaining efficient inventory levels and ensuring seamless logistics coordination. Proven ability to utilize strategic planning and problem-solving skills to enhance operational efficiency and team performance.
Overview
13
13
years of professional experience
Work History
IT Supply Specialist
Massachusetts Army National Guard
12.2011 - Current
- Managed IT asset inventory, receiving, inspecting, maintaining, and issuing devices such as computers, laptops, monitors, MiFis, and cell phones
- Scheduled and tracked appointments, maintaining detailed spreadsheets for device accountability
- Utilized SAP systems to track, manage, and optimize inventory and supply chain operations
- Collaborated with IT clerks to answer calls, provide customer service, and assist with appointments
- Sanitized devices, prepared decommissioned equipment for warehouse turn-in, and ensured readiness for redistribution
Relationship Banker
JP Morgan Chase Bank
04.2019 - 05.2021
- Built and maintained lasting customer relationships by identifying financial needs and offering tailored solutions
- Delivered expert recommendations on financial products and services to support customer goals
Branch Assistant Manager
East Boston Savings Bank
03.2017 - 04.2019
- Supervised daily branch operations, ensuring compliance with policies and efficient service delivery
- Resolved customer complaints effectively to maintain satisfaction and loyalty
Teller Manager
Citibank Corp
09.2013 - 03.2017
- Delivered outstanding customer service, addressing inquiries and resolving complaints
- Oversaw inventory, personnel records, and supplies to ensure smooth operational workflows
Education
Bachelor of Science - Exercise Science
University of Massachusetts Boston
Boston, MA05.2023
Skills
- IT Asset Management & Logistics
- SAP System Proficiency
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Inventory Control & Supply Chain Operations
- Customer Relationship Management
- Team Leadership & Training
- Demand forecasting
Languages
Portuguese
Native or Bilingual
Timeline
Relationship Banker
JP Morgan Chase Bank
04.2019 - 05.2021
Branch Assistant Manager
East Boston Savings Bank
03.2017 - 04.2019
Teller Manager
Citibank Corp
09.2013 - 03.2017
IT Supply Specialist
Massachusetts Army National Guard
12.2011 - Current
Bachelor of Science - Exercise Science
University of Massachusetts Boston
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