Brenda Therrien-Shoup
Holyoke
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive Police Dispatcher bringing 25 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
28
28
years of professional experience
Work History
911 Emergency Dispatcher Supervisor
Easthampton Police And Fire Department
Easthampton, MA
05.2017 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Monitored alarm systems and closed-circuit televisions to dispatch appropriate police response to intrusions and trouble-indicated alarms.
- Used IMC to track and maintain case incident numbers and logs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
- Handled approximately 100 cases daily, providing information and treatment recommendations to the public, hospital staff, and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites, and battery ingestions.
- Read system maps and caller information, and documented details in system.
- Handled approximately 25 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bite
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Reduced risks and emergency response issues by observing public safety field units.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked closely with Police Chief to maintain optimum levels of communication to effectively and efficiently complete projects.
911 Emergency Dispatcher
Holyoke Police Department
Holyoke, MA
09.1997 - 05.2015
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used ImC to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
Education
High School Diploma -
Holyoke High School
Holyoke, MA06.1992
Skills
- Computer-aided dispatching
- Basic life support understanding
- Map reading skills
- Police and fire procedures
- Critical Thinking
- Good Telephone Etiquette
- Self-Motivated
- Multitasking Abilities
- Planning and Coordination
- Dependable and Responsible
- Google Workspace
- Leadership
- Analytical and Critical Thinking
- Organization and Time Management
- Teambuilding
Timeline
911 Emergency Dispatcher Supervisor
Easthampton Police And Fire Department
05.2017 - Current
911 Emergency Dispatcher
Holyoke Police Department
09.1997 - 05.2015
High School Diploma -
Holyoke High School