Brendy Zogu
Winthrop
Summary
Dynamic and dedicated professional with extensive experience at Swissport, excelling in team coordination and safety protocol. Proven ability to enhance customer service efficiency and minimize wait times. Skilled in managing time effectively while ensuring compliance with airline policies, demonstrating both physical stamina and technical expertise in baggage handling and passenger assistance.
Overview
1
1
year of professional experience
Work History
Baggage Handler
Swissport
06.2024 - Current
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Educated passengers on safety procedures and provided assistance to disabled passengers.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to appropriate location for loading and screening.
Baggage Handler
Swissport
06.2024 - Current
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Educated passengers on safety procedures and provided assistance to disabled passengers.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to appropriate location for loading and screening.
Passenger Agent
Swissport
06.2024 - Current
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Monitored security and maintained operational protocols.
- Processed customer payments and enforced compliance with financial regulations.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Developed and implemented strategies to minimize customer wait times.
- Explained rules to passengers and helped correctly transfer between lines.
Passenger Agent
Swissport
06.2024 - Current
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Monitored security and maintained operational protocols.
- Processed customer payments and enforced compliance with financial regulations.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Developed and implemented strategies to minimize customer wait times.
- Explained rules to passengers and helped correctly transfer between lines.
Education
Associate of Science - Cyber Security
Bunker Hill Community College
Charlestown, MA06.2024
Skills
- Physical stamina
- Team coordination
- Physical strength
- Managing time
- Time management
- Safety awareness
Languages
Albanian
Full Professional
English
Full Professional
Timeline
Baggage Handler
Swissport
06.2024 - Current
Baggage Handler
Swissport
06.2024 - Current
Passenger Agent
Swissport
06.2024 - Current
Passenger Agent
Swissport
06.2024 - Current
Associate of Science - Cyber Security
Bunker Hill Community College
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