Summary
Overview
Work History
Education
Skills
Gold Star Award
Timeline
Generic

Brent Hurley

Palmer

Summary

I’ve spent over five years as a Banking Center Specialist at Country Bank, where I’ve trained and mentored new team members, helped customers with tailored financial solutions, and consistently exceeded my performance goals. Before that, I was a Crew Trainer at McDonald’s, where I created training programs for new hires, and an Activity Aid at Quaboag Rehabilitation Center, where I organized personalized activities for residents. Throughout my career, I’ve focused on building relationships, supporting my team, and delivering excellent service.

Overview

9
9
years of professional experience

Work History

Banking Center Specialist

Country Bank for Savings
01.2018 - Current
  • Trained and mentored new team members, fostering their development and ensuring operational excellence
  • Assisted in loan servicing functions, including account maintenance, reconciliations, and compliance
  • Consistently exceeded loan and account opening targets, achieving over200% of checking account goals and215% of loan goals
  • Built strong relationships with customers, earning trust and repeat business by delivering tailored financial solutions
  • Acted as a resource for team members, resolving complex customer inquiries and ensuring seamless branch operations

Crew Trainer

McDonald's
01.2017 - 01.2018
  • Designed and implemented training programs to ensure new hires quickly adapted to company procedures and culture

Activity Aid

Quaboag Rehabilitation and Skilled Care Center
01.2016 - 01.2017
  • Fostered relationships with residents by organizing activities tailored to their preferences

Education

Bachelor of Business Administration - Marketing

University of Massachusetts Amherst
Amherst, MA
05.2022

Skills

  • Leadership & Training: Team mentorship, onboarding, and role guidance
  • Loan Servicing Expertise: Account reconciliation, compliance, and loan maintenance
  • Fraud Prevention: Identifying and mitigating potential financial risks
  • Technical Proficiency: Microsoft Office Suite, Google Suite, and familiarity with Finastra
  • Customer Service: Building trust, resolving inquiries, and delivering personalized solutions

Gold Star Award

I was honored to receive the Gold Star Award at Country Bank, a recognition nominated by my teammates for exemplary teamwork, leadership, and dedication. This award reflects my ability to foster a collaborative and supportive environment, consistently stepping up to assist colleagues and ensure the success of our team. It highlights the trust and respect I’ve built within the organization, as well as my commitment to excellence in every aspect of my role.

Timeline

Banking Center Specialist

Country Bank for Savings
01.2018 - Current

Crew Trainer

McDonald's
01.2017 - 01.2018

Activity Aid

Quaboag Rehabilitation and Skilled Care Center
01.2016 - 01.2017

Bachelor of Business Administration - Marketing

University of Massachusetts Amherst
Brent Hurley