Brett Johnson
Plymouth
Summary
Results-driven professional with a strong commitment to improvement and innovation, both as an individual contributor and a collaborative team player. Proven track record of delivering high-quality results through strategic streamlining of processes to optimize efficiency, boost productivity, and attain optimal outcomes.
Overview
8
8
years of professional experience
Work History
Associate Project Manager
M. Davis Outdoor Solutions
06.2023 - Current
- Executed daily landscape/hardscape projects distributed by the CEO to meet client expectations under a feasible time
- Proactively identified potential project issues and proposed effective solutions to ensure a satisfaction rate of 90% or above
- Managed a team of two ensuring proper safety, quality standards, and project specifications were obtained
- Assisted the CEO in the preparation of landscape design including, material selection, layout, and hardscape installation
- Oversaw quality control processes and measures to ensure a high standard of work.
Sales Operations Specialist
Sager Electronics
08.2021 - 06.2023
- Contributed to an increase in customer satisfaction by delivering exceptional service to sales representatives across 12 service centers while resolving issues within 24 hours
- Reduced processing time for daily sales reports by 50% by automating data analysis using Excel macros
- Streamlined open order reports, forecasts, and bill of materials to reduce errors with Excel functions
- Collaborated with cross functional teams to resolve product returns resulting in 20% reduction rate and improving service
- Provided accurate and timely responses to managers and sales representatives to achieve a 95% accuracy rating on daily requests.
Manufacturing Associate
CASE Assembly Solutions
05.2016 - 02.2021
- Consistently achieved a 98% quality rating by inspecting/testing finished products to ensure customer specifications were met
- Reduced defects by identifying and resolving quality issues during assembly process, resulting in reduced rework
- Simplified production schedules to expedite processes and meet daily production goals
- Assembled, inspected, and packaged products according to established procedures and quality standards.
Education
BS Business Administration -
Plymouth State University
05.2021
Skills
- Attention to Detail
- Proficient in Microsoft Office
- Communication
- Learning Agility
Timeline
Associate Project Manager
M. Davis Outdoor Solutions
06.2023 - Current
Sales Operations Specialist
Sager Electronics
08.2021 - 06.2023
Manufacturing Associate
CASE Assembly Solutions
05.2016 - 02.2021
BS Business Administration -
Plymouth State University
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