Breylin Cedeno
Boston
Summary
Proactive Gate Service Agent with extensive experience in customer service and passenger assistance. Skilled in updating reservation systems, training new agents, and facilitating communication during delays. Bilingual in Spanish and Portuguese, offering strong knowledge of airport security, emergency procedures, and boarding process management.
Overview
4
4
years of professional experience
Work History
Gate Service Agent
Delta Air Lines, Inc
09.2022 - 08.2024
- Assisted in training new Gate Service Agents, sharing best practices for optimal performance in the role.
- Updated passenger records in reservation system accurately and promptly after any changes or requests.
- Facilitated communication between pilots, ground crew, and passengers during delays or unexpected events.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
Costumer Service
American Airlines
01.2021 - 04.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Education
Associate of Science - Aviation
North Shore Community College
Danvers, MA01.2023
Skills
- Airport security awareness
- Passenger Assistance
- Baggage handling
- Emergency Procedures
- Flight Scheduling
- Ticketing System Knowledge
- Boarding Process Management
- Bilingual
- Spanish
- portuguese
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Gate Service Agent
Delta Air Lines, Inc
09.2022 - 08.2024
Costumer Service
American Airlines
01.2021 - 04.2022
Associate of Science - Aviation
North Shore Community College
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