Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briam Ortiz

Worcester

Summary

Goal-driven assistant store manager with nine consecutive years of accomplishments in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Proven ability to develop employees, implement strategic initiatives, and improve efficiency. Adapt to profit/loss management, customer service, optimization, and team leadership.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Walmart
Northborough
06.2023 - Current
  • Led and managed a team of 100 employees, driving a culture of performance, accountability and customer-oriented service.
  • Participated in 9 consecutive years of company inventory.
  • Analyzing data trends in sales in a week-to-date, month-to-date, and year-to-date view.
  • Facilitated store performance meetings with diverse groups of employees.
  • Achieved an increase in sales through strategic merchandising and customer engagement.
  • Interviewed job applicants to fill vacancies with strong team members, and offered room for career growth.
  • Oversaw profit/loss management, ensuring budget adherence, and cost control.
  • Maintained 100% compliance with safety procedures, reducing workplace incidents.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Automotive Technician

Harr Toyota
Westborough
05.2025 - 08.2025
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Repaired electrical systems, ensuring proper functionality of lights and batteries.
  • Updated service records accurately to ensure complete vehicle history documentation.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Graduated from Porter and Chester Institute to increase knowledge base in the automotive field.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.

Education

Certification - Automotive Technology

Porter And Chester Institute
Worcester
04-2020

High School Diploma -

North High School
Worcester
05-2016

Skills

  • Team leadership
  • Performance management
  • Inventory control
  • Customer relationship management
  • Sales analysis
  • Employee training
  • Visual merchandising
  • Profit and loss management
  • Safety compliance
  • Effective communication
  • Conflict resolution
  • Data-driven decision making
  • Marketing and promotions
  • Verbal and written communication
  • Scheduling coordination
  • Loss prevention
  • Customer experience
  • Budgeting and cost control
  • Vendor management
  • Cash auditing
  • Hiring and training
  • Customer service
  • Store opening and closing
  • Incident reports
  • Staff scheduling
  • Customer service management
  • Pricing and markdowns
  • Operations oversight
  • Mentoring and coaching

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Automotive Technician

Harr Toyota
05.2025 - 08.2025

Assistant Store Manager

Walmart
06.2023 - Current

Certification - Automotive Technology

Porter And Chester Institute

High School Diploma -

North High School

Similar Profiles

CREATE PROFILE
Briam Ortiz