Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian A. Ferguson

Scituate

Summary

Enthusiastic Marketing and Operations Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced with inventory management, logistics coordination, and team leadership. Motivated to learn, grow, and excel.

Overview

13
13
years of professional experience

Work History

Receiving Lead

Bass Pro Shops
11.2024 - Current
  • Oversee receiving operations, ensuring accuracy in inventory management, and product placement.
  • Provide daily direction to team members.
  • Execute all merchandise processing directives.
  • Coordinate with vendors to streamline delivery schedules, and resolve discrepancies.
  • Maintain a high level of personal customer service.
  • Assist with the coordination of all special events, determine proper assortments, accuracy of inventory, and proper display.
  • Manage documentation for incoming shipments, maintaining compliance with company policies.

Fan and Community Engagement Associate - Brand Ambassador

New England Revolution
06.2018 - Current
  • Promote brand awareness at grassroots events throughout New England.
  • Train new ambassadors on brand values, product knowledge, and event protocols.
  • Interact directly with fans, gathering information to generate sales leads and MLS games.
  • Represent the company and sponsors in a professional and positive manner when interacting with key corporate partners.
  • Work closely with team members and marketing staff to maintain promotional inventory.
  • I traveled from event to event 50% of the time to promote the team.

Sports Facility Manager

Edge Sports Group
09.2020 - 03.2024
  • Managed the daily operation of Thayer Sports Center.
  • Delegate tasks and supervise performance.
  • Facility upkeep, evaluate repairs, alterations, and improvements to the property.
  • Provided exceptional customer service.
  • Coordinated on-site vendor contracts and performance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Customer Service, Supervisor

The Village Market
09.2012 - 10.2020
  • Supervise employees, and provide training and tools necessary to perform daily activities successfully.
  • Interact closely with customers to ensure excellent service.
  • Merchandising to enhance the customer experience, increase sales.
  • Maintain inventory levels to align with customer demand.
  • Successfully managed customer complaints and resolved issues.

Event Coordinator Intern

Sacred Heart Men's Hockey
10.2017 - 02.2018

Brand Ambassador Intern

Coca-Cola/MVP Interactive, Fenway Park
05.2017 - 08.2017

Education

Bachelor of Science - Marketing, Sports Management and Digital Marketing

Sacred Heart University
Fairfield, CT
01.2018

Certificate - Analytics

Sports Management Worldwide
Online
10-2024

Skills

  • Deliver exceptional service to customers that results in strong customer satisfaction and loyalty
  • Ability to interact with team members, management, and business partners effectively
  • Skilled at promoting company brand to maximize sales and revenue
  • Excellent problem-solving and communication skills
  • Brand promotion & awareness
  • Inventory control
  • Sporting event operations
  • Employee training
  • Warehouse operations
  • Warehouse software systems
  • Computer skills

Timeline

Receiving Lead

Bass Pro Shops
11.2024 - Current

Sports Facility Manager

Edge Sports Group
09.2020 - 03.2024

Fan and Community Engagement Associate - Brand Ambassador

New England Revolution
06.2018 - Current

Event Coordinator Intern

Sacred Heart Men's Hockey
10.2017 - 02.2018

Brand Ambassador Intern

Coca-Cola/MVP Interactive, Fenway Park
05.2017 - 08.2017

Customer Service, Supervisor

The Village Market
09.2012 - 10.2020

Bachelor of Science - Marketing, Sports Management and Digital Marketing

Sacred Heart University

Certificate - Analytics

Sports Management Worldwide
Brian A. Ferguson