Brian A. Ferguson
Scituate
Summary
Enthusiastic Marketing and Operations Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced with inventory management, logistics coordination, and team leadership. Motivated to learn, grow, and excel.
Overview
13
13
years of professional experience
Work History
Receiving Lead
Bass Pro Shops
11.2024 - Current
- Oversee receiving operations, ensuring accuracy in inventory management, and product placement.
- Provide daily direction to team members.
- Execute all merchandise processing directives.
- Coordinate with vendors to streamline delivery schedules, and resolve discrepancies.
- Maintain a high level of personal customer service.
- Assist with the coordination of all special events, determine proper assortments, accuracy of inventory, and proper display.
- Manage documentation for incoming shipments, maintaining compliance with company policies.
Fan and Community Engagement Associate - Brand Ambassador
New England Revolution
06.2018 - Current
- Promote brand awareness at grassroots events throughout New England.
- Train new ambassadors on brand values, product knowledge, and event protocols.
- Interact directly with fans, gathering information to generate sales leads and MLS games.
- Represent the company and sponsors in a professional and positive manner when interacting with key corporate partners.
- Work closely with team members and marketing staff to maintain promotional inventory.
- I traveled from event to event 50% of the time to promote the team.
Sports Facility Manager
Edge Sports Group
09.2020 - 03.2024
- Managed the daily operation of Thayer Sports Center.
- Delegate tasks and supervise performance.
- Facility upkeep, evaluate repairs, alterations, and improvements to the property.
- Provided exceptional customer service.
- Coordinated on-site vendor contracts and performance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service, Supervisor
The Village Market
09.2012 - 10.2020
- Supervise employees, and provide training and tools necessary to perform daily activities successfully.
- Interact closely with customers to ensure excellent service.
- Merchandising to enhance the customer experience, increase sales.
- Maintain inventory levels to align with customer demand.
- Successfully managed customer complaints and resolved issues.
Event Coordinator Intern
Sacred Heart Men's Hockey
10.2017 - 02.2018
Brand Ambassador Intern
Coca-Cola/MVP Interactive, Fenway Park
05.2017 - 08.2017
Education
Bachelor of Science - Marketing, Sports Management and Digital Marketing
Sacred Heart University
Fairfield, CT01.2018
Certificate - Analytics
Sports Management Worldwide
Online10-2024
Skills
- Deliver exceptional service to customers that results in strong customer satisfaction and loyalty
- Ability to interact with team members, management, and business partners effectively
- Skilled at promoting company brand to maximize sales and revenue
- Excellent problem-solving and communication skills
- Brand promotion & awareness
- Inventory control
- Sporting event operations
- Employee training
- Warehouse operations
- Warehouse software systems
- Computer skills
Timeline
Receiving Lead
Bass Pro Shops
11.2024 - Current
Sports Facility Manager
Edge Sports Group
09.2020 - 03.2024
Fan and Community Engagement Associate - Brand Ambassador
New England Revolution
06.2018 - Current
Event Coordinator Intern
Sacred Heart Men's Hockey
10.2017 - 02.2018
Brand Ambassador Intern
Coca-Cola/MVP Interactive, Fenway Park
05.2017 - 08.2017
Customer Service, Supervisor
The Village Market
09.2012 - 10.2020
Bachelor of Science - Marketing, Sports Management and Digital Marketing
Sacred Heart University
Certificate - Analytics
Sports Management Worldwide