Brian Ash
Oakham
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Service Manager
Ahearn Equipment, Inc
2022.09 - Current
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Mobile Mechanic
Ahearn Equipment, Inc
2021.06 - 2022.09
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and repairs to preserve performance and reliability of customer equipment.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
Fleet Maintenance Supervisor
Republic Services
2020.09 - 2021.06
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation of compactors.
- Monitored daily progress and work quality to provide guidance and direction to mechanics.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Managed two shifts of teams up to 14 employees.
Diesel Technician
Republic Services
2018.08 - 2020.09
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Replaced parts such as belts, hoses and motors on different systems.
- Removed components and completed repairs or installed new replacements.
- Inspected trucks for repair and maintenance needs.
- Troubleshot systems, traced problems and diagnosed root causes.
Lead Diesel Technician
Waste Management Company
2012.01 - 2018.08
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Removed components and completed repairs or installed new replacements.
- Replaced parts such as belts, hoses and motors on different systems.
- Performed vehicle lubrication and DOT safety inspections.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Troubleshot systems, traced problems and diagnosed root causes.
Education
Associates Degree - Business Administration
Southern New Hampshire University
Hooksett, NH2023-02
No Degree - Diesel Mechanics
Universal Technical Institute
Norwood2012-07
Skills
- Culture development
- Strategic business planning
- After-sales support
- Productivity monitoring
- Maintenance and repair
- Conflict resolution
- Compliance enforcement
- Revenue generation
- Coaching and mentoring
- Goal setting
- Upselling
Timeline
Service Manager
Ahearn Equipment, Inc
2022.09 - Current
Mobile Mechanic
Ahearn Equipment, Inc
2021.06 - 2022.09
Fleet Maintenance Supervisor
Republic Services
2020.09 - 2021.06
Diesel Technician
Republic Services
2018.08 - 2020.09
Lead Diesel Technician
Waste Management Company
2012.01 - 2018.08
Associates Degree - Business Administration
Southern New Hampshire University
No Degree - Diesel Mechanics
Universal Technical Institute