- Video Gaming
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- High-Intensity Interval Training
- Cooking
- Music
- I like working with my hands and fixing things I work on fixing and maintains the quality of my guitars and amplifiers
- Personal Development and Self-Improvement
Brian Bianchi
North Reading
Summary
Dynamic leader with proven expertise in team motivation and quality assurance, honed at McDonalds and SUBWAY®Restaurants. Excelled in enhancing team productivity and customer satisfaction through effective training, mentoring, and problem-solving. Skilled in inventory control and staff development, achieving significant improvements in workplace efficiency and safety.
Overview
2
2
years of professional experience
Work History
Shift Lead Manager
McDonalds
1928 Main Street Tewksbury
05.2024 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised ongoing daily production phases.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
Manager
SUBWAY®Restaurants
4 Lowell Rd North Reading
11.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
North Reading High School
North Reading 06-2023
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Rules enforcement
- Cash handling
- Motivation techniques
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Delegating work
- Handling customer complaints
- Safety compliance
- Relationship building
- Staff motivation
- Decision-making
- Quality assurance
- Process improvements
- Inventory control
- Documentation and reporting
- Inventory controls
- Performance reviewing
- Flexible schedule
- Hiring and recruiting
- Verbal and written communication
- Team building
- Compliance
- Shift leadership
- Customer service
- Team collaboration and leadership
- Problem-solving
- Safety management
- Conflict resolution
- Critical thinking
- Performance improvement
- Quality control
- Safety procedures
- Worker training
- Inventory assessment
- Performance monitoring
- Active listening
- Staff supervision
- Continuous improvements
- Work Planning and Prioritization
- Work area inspection
Interests
Timeline
Shift Lead Manager
McDonalds
05.2024 - Current
Manager
SUBWAY®Restaurants
11.2022 - 04.2024
High School Diploma -
North Reading High School