Brian Jean
Medford
Summary
Reliable and adaptable professional committed to continuous improvement and personal growth. Known for a proactive approach to challenges, tackling each opportunity with enthusiasm and a willingness to seek clarity when needed. Proven track record at Lasership/Ontrac, progressing from dispatcher to multiple roles, including Pharmacy Dispatching, Fleet Manager, and Supervisor of the dispatch team within a single year. Quick learner thriving in fast-paced environments and embracing challenges as opportunities for development.
Overview
11
11
years of professional experience
Work History
Operation Manager
Lasership/Ontrac
10.2023 - Current
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Head of the pharmacy division. This position entailed negotiating prices with customers and contractors, dispatching, monitoring, and relationship building with both customers and contractors.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Supervisor
Lasership
11.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Dispatcher
Lasership
06.2021 - Current
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Generated reports to track deliveries and maintain proper records and documentation.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized customer feedback to improve customer service.
- Tracked and monitored vehicle performance and maintenance.
Roundsmen
99 Resturant
06.2015 - 07.2020
Education
High School Diploma -
Reading Memorial High
Reading, MA06-2015
Skills
- Computer skills (2 year)
- Safety management
- Cross-functional coordination
- Logistics management
- Operational excellence
- Customer service management
- Relationship building
- Training management
- Scheduling
- Teamwork
- Staff scheduling
- Staff training/development
- Retail Sales (2 years)
- Warehouse management system (3 years)
- Proficiency in Excel
LANGUAGES
English
Haitian Creole
Timeline
Operation Manager
Lasership/Ontrac
10.2023 - Current
Supervisor
Lasership
11.2021 - Current
Dispatcher
Lasership
06.2021 - Current
Roundsmen
99 Resturant
06.2015 - 07.2020
High School Diploma -
Reading Memorial High