Brian MacDonald
Rockland
Summary
A customer service professional skilled in communication to provide the best customer satisfaction. Utilizes tools onhand to maintain department efficiency and make improvements where possible. Collaborates with coworkers to set and achieve goals as a team.
Overview
8
8
years of professional experience
Work History
Produce Specialist
Big Y Foods Inc.
05.2022 - Current
- Coordinate with management to set quarterly goals to improve department quality and efficiency.
- Generated signage for produce goods and performed price check functions.
- Inspect invoices and report product ordering and shipping discrepancies to department manager.
- Assist in training new employees on department procedures, safety protocols, and product knowledge.
- Participated in staff meetings where best practices were shared among team members for continuous improvement of the produce department''s performance.
- Handled customer concerns professionally, resolving issues effectively in alignment with store policies and procedures.
- Manage time effectively to inventory and order product on a strict daily deadline.
Produce Clerk
Big Y Foods Inc.
03.2018 - 05.2022
- Implemented a system to improve storage and production of store-made product.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Education
South Shore Charter Public School
Norwell, MA06-2016
Skills
- Attention to detail
- Time management
- Excellent communication
- Adaptability and flexibility
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
Accomplishments
- Employee of the Year 2022
- Employee of the Month April 2022
- Implemented a system to improve storage and production of store-made product
Timeline
Produce Specialist
Big Y Foods Inc.
05.2022 - Current
Produce Clerk
Big Y Foods Inc.
03.2018 - 05.2022
South Shore Charter Public School
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