Brian Mountain
Taunton
Summary
Detail-oriented, respected professional with 20+ years experience in collision repair management and insurance claims process. Self-motivated leader with a proven record of increased productivity and operational efficiency. Relationship builder who fosters a team environment while also working with vendors and repair facilities to ensure the highest levels of quality and customer satisfaction. Exceptional people skills with solid business results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Auto Damage Appraiser II
MAPFRE Insurance
09.2023 - Current
- Deliver exceptional customer service by addressing concerns and answering questions promptly throughout the appraisal process.
- Provide coverage for CAR EZ and Ashland/Holliston areas as needed.
- Enhanced customer satisfaction by providing accurate and timely damage assessments for vehicles involved in accidents and other insurance losses.
- Coach and collaborate with team members to create an environment for continuous improvement.
Body Shop Director
Herb Chambers Collision Center
01.2023 - 09.2023
- Supervised and managed shop operations and tasks.
- Coordinated and supervised 18shop and field service technicians and assigned tasks and work orders.
Body Shop Director
Collision 24
01.2017 - 12.2022
- Developed strong relationships with peers, employees, vendors and insurance companies to facilitate productive business dealings.
- Implemented business development processes, customer service and operating procedures resulting in increased production yield.
- Utilized Reynolds & Reynolds and CCC to prepare and manage annual operating budget of body shop.
- Elevated employee morale while increasing gross profit by 100% in under two years.
Director Of Fixed Operations
Bourne Enterprises Inc
11.2009 - 12.2016
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Supervised mechanics, service advisors, parts and auto body personnel.
- Monitored departments financial performance through daily reports.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies and customer services optimization.
Body Shop Manager
The Collision Center
02.1999 - 11.2009
- Managed ADP operating system and associated software to maintain accuracy and completeness of service invoicing and sales forecasting
- Built and maintained good relations with customers and insurance companies, encouraging loyalty and obtaining recommendations.
- Established production goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue.
Education
High School Diploma -
Brockton High School
Brockton, MADaimler Chrysler
Skills
- Empathetic leadership
- Conflict mediation and resolution
- Verbal and written communication
- CCC One, Mitchell & RMC proficient
- Proven relationship builder
- Employee training oversight
- Guidewire and CCC portal proficient
- Inventory Tracking and Management
Certification
- MA Auto Damage Appraiser License # 5414379
- ASE Master Collision Repair and Refinish Certified
- ASE Collision Estimator
- I-Car Certified
Timeline
Auto Damage Appraiser II
MAPFRE Insurance
09.2023 - Current
Body Shop Director
Herb Chambers Collision Center
01.2023 - 09.2023
Body Shop Director
Collision 24
01.2017 - 12.2022
Director Of Fixed Operations
Bourne Enterprises Inc
11.2009 - 12.2016
Body Shop Manager
The Collision Center
02.1999 - 11.2009
High School Diploma -
Brockton High School
Daimler Chrysler
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