BRIAN SANTOS

Empire Ford

12.2022 - Current

Assisted customers in understanding service options and maintenance recommendations.
Coordinated service appointments and managed customer follow-ups efficiently.
Maintained detailed records of service history and customer interactions.
Collaborated with technicians to ensure accurate diagnostics and timely repairs.
Resolved customer inquiries and concerns, enhancing overall satisfaction levels.
Streamlined communication between service department and customers for improved transparency.
Trained new staff on service procedures and customer engagement techniques.
Implemented process improvements that reduced wait times for service consultations.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Maintained high customer satisfaction standards to meet or exceed targets.
Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Enhanced customer satisfaction by providing timely and accurate service recommendations.