Brian Vilson
Lynn
Summary
Detail-oriented Junior Networking and IT Support professional with 3+ years of experience supporting enterprise users, troubleshooting network connectivity issues, and administering cloud and identity platforms. Strong foundation in TCP/IP, LAN/WAN, Wi-Fi, VPNs, and network security. Actively seeking a Junior Network Technician or Network Support role in Canada.
Developed skills in fast-paced support environment, excelling in problem-solving and technical troubleshooting. Demonstrates strong analytical abilities and effective communication, ensuring efficient resolution of complex issues. Seeking to leverage these transferrable skills in new and challenging field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tier 2 IT Support Analyst
IntraSystems Solutions (EPS)
05.2025 - Current
- - Resolve escalated Tier 2 incidents involving networking, VPN, and endpoint issues
- - Perform root-cause analysis for LAN and Wi-Fi connectivity problems
- - Support Windows and macOS systems in enterprise environments
- Provided technical support for software and systems, resolving user issues efficiently.
- Analyzed support tickets to identify trends and improve service delivery processes.
IT Support Specialist
WHOOP
01.2023 - 05.2025
- - Provided Tier 1 & Tier 2 support for 500+ users
- - Troubleshot wired and wireless network issues
- - Managed Okta, Google Workspace, and Slack accounts
- - Deployed and maintained devices using Kandji and Google Admin
IT Intern
WHOOP
07.2022 - 01.2023
- - Resolved 50–75 tickets weekly involving OS and network issues
- - Diagnosed Ethernet and Wi-Fi connectivity problems
Education
Associate Degree - Computer Networking & Security
North Shore Community College
Lynn, MA05.2026
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Networking: TCP/IP, DNS, DHCP, VLANs, LAN/WAN, Ethernet, Wi-Fi, VPN (GlobalProtect)
- Systems: Windows, macOS, Microsoft 365, Google Workspace
- Identity & Security: Okta, MFA, endpoint security, access control
- Tools: Jira, Slack, Zoom, Kandji, Google Admin, LogMeIn Rescue
- Application support
- Support ticketing systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised 4 student interns.
Certification
- CompTIA A+
- Microsoft Administrator Certified
Languages
Languages: Fluent Haitian Creole, Intermediate French
Timeline
Tier 2 IT Support Analyst
IntraSystems Solutions (EPS)
05.2025 - Current
IT Support Specialist
WHOOP
01.2023 - 05.2025
IT Intern
WHOOP
07.2022 - 01.2023
Associate Degree - Computer Networking & Security
North Shore Community College
Bachelor of Science - Computer Science
Southern New Hampshire University