Briana Dame
Seekonk
Summary
Customer service professional with a proven track record of high productivity and efficiency. Specialized in conflict resolution, data entry, and customer relationship management. Strong communication and problem-solving skills contribute to positive customer experiences and outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Coastal1 Credit Union FKA Pawtucket Credit Union
Rumford
04.2018 - Current
- Promotes available products and services to customers during service and account management.
- Provides assistance with account maintenance, deposits, withdrawals and other banking needs.
- Answers incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performs account maintenance activities such as address changes, name changes, transfers, disbursements and deposits.
- Processes loan applications and evaluated credit worthiness according to bank policies and procedures.
- Assists with balancing ATM machine on a regular basis.
- Performs daily cash drawer reconciliations, balancing transactions, and reports.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
William E. Tolman High School
Pawtucket, RI06-2016
Skills
- Multitasking
- Attention to detail
- Strong communication
- Time management
- Problem solving
- Active listening
References
References available upon request.
Timeline
Customer Service Representative II
Coastal1 Credit Union FKA Pawtucket Credit Union
04.2018 - Current
High School Diploma -
William E. Tolman High School
Similar Profiles
Jeremy BracheJeremy Brache
Sr. Business Application Systems Analyst at Blaze Credit Union (FKA: Hiway Credit Union)Sr. Business Application Systems Analyst at Blaze Credit Union (FKA: Hiway Credit Union)
Michaela AldridgeMichaela Aldridge
Community & Employee Development Coordinator at Coastal1 Credit UnionCommunity & Employee Development Coordinator at Coastal1 Credit Union
Bonnee GriffithBonnee Griffith
Call Center Supervisor at Coastal1 Credit UnionCall Center Supervisor at Coastal1 Credit Union
Brady SantoroBrady Santoro
Retail Sales Associate at Cumberland FarmsRetail Sales Associate at Cumberland Farms
Noah TadrosNoah Tadros
Fast Food Worker at Chic-Fil-AFast Food Worker at Chic-Fil-A