Briana Dame
Seekonk
Summary
Customer service professional with a proven track record of high productivity and efficiency. Specialized in conflict resolution, data entry, and customer relationship management. Strong communication and problem-solving skills contribute to positive customer experiences and outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Coastal1 Credit Union FKA Pawtucket Credit Union
Rumford
04.2018 - Current
- Promotes available products and services to customers during service and account management.
- Provides assistance with account maintenance, deposits, withdrawals and other banking needs.
- Answers incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performs account maintenance activities such as address changes, name changes, transfers, disbursements and deposits.
- Processes loan applications and evaluated credit worthiness according to bank policies and procedures.
- Assists with balancing ATM machine on a regular basis.
- Performs daily cash drawer reconciliations, balancing transactions, and reports.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
William E. Tolman High School
Pawtucket, RI06-2016
Skills
- Multitasking
- Attention to detail
- Strong communication
- Time management
- Problem solving
- Active listening
References
References available upon request.
Timeline
Customer Service Representative II
Coastal1 Credit Union FKA Pawtucket Credit Union
04.2018 - Current
High School Diploma -
William E. Tolman High School