Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Buduo

Webster

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Captain Marden Seafoods
03.2022 - Current


  • Supervise daily restaurant operations to ensure efficiency and high-quality service.
  • Oversee opening and closing procedures.
  • Monitor inventory levels and place orders as needed.
  • Ensure compliance with health, safety, and sanitation standards.
  • Assist in hiring, training, and onboarding new employees.
  • Schedule shifts
  • Provide ongoing coaching and support to team members.
  • Resolve staff conflicts or performance issues.
  • Ensure guests receive excellent service and address any complaints or concerns.
  • Step in during peak hours to support front-of-house operations.
  • Monitor guest feedback and implement improvements where needed.

Server

Captain Marden Seafoods
09.2020 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive communication and responsiveness.
  • Collaborated with kitchen staff to synchronize order delivery, maintaining high efficiency during peak hours.
  • Trained new servers on menu knowledge and service protocols, enhancing team performance and consistency.
  • Managed cash register operations, accurately processing payments and balancing end-of-shift cash drawers.
  • Maintained cleanliness of dining area, adhering to health and safety regulations for optimal guest experience.
  • Recommended menu items to guests, effectively upselling specials and increasing overall sales revenue.

Shift Lead Manager

Cold Stone Creamery
02.2018 - 04.2021
  • Supervised and coordinated a team of 4–6 crew members per shift to ensure efficient operations and excellent customer service.
  • Opened and closed the store, including cash drawer reconciliation, inventory checks, and preparation for the next day’s business.
  • Resolved customer concerns promptly and professionally, contributing to increased customer satisfaction and repeat visits.
  • Trained and mentored new team members on Cold Stone procedures, food safety practices, and POS system usage.
  • Monitored product levels and assisted with restocking and ordering to minimize waste and prevent shortages.
  • Maintained high standards of cleanliness, sanitation, and safety in compliance with health department regulations.

Family Nanny

Lynn and Aaron Reed
03.2015 - 09.2017
  • Provided attentive, full-time care for children in a safe, nurturing home environment.
  • Planned and led age-appropriate activities, including educational games, arts and crafts, outdoor play, and reading time.
  • Prepared nutritious meals and snacks tailored to children's dietary needs and family preferences.
  • Managed daily routines, including wake-up, naptime, school drop-offs/pickups, and bedtime.
  • Assisted with homework and school projects, encouraging academic development and responsibility.
  • Maintained open communication with parents regarding schedules, behavior, and developmental progress.
  • Handled light housekeeping tasks related to the children, including laundry, tidying play areas, and organizing bedrooms.
  • Ensured child safety at all times, both at home and during outings, and administered basic first aid when necessary.

Receptionist

Mocine Hair Salon & Spa
08.2015 - 04.2016
  • Greeted clients and visitors warmly, managing front desk operations to create a professional and welcoming environment.
  • Answered and directed incoming phone calls using a multi-line system, taking accurate messages and routing inquiries appropriately.
  • Managed incoming and outgoing mail, deliveries, and packages.
  • Maintained a clean and organized reception area and monitored visitor access for security purposes.
  • Performed administrative tasks such as data entry, filing, scanning, and maintaining office supplies inventory.
  • Supported various departments with clerical tasks including document preparation, calendar management, and email correspondence.
  • Handled confidential information with discretion and adhered to privacy and company policies.

Education

No Degree - Business Administration

Worcester State University
Worcester, MA

High School Diploma -

West Boylston Jr/Sr High School
West Boylston, MA
05-2017

Skills

  • Leadership and Team Management
  • Customer Service & Communication
  • Operations & Administration
  • Organizational & Multitasking Abilities
  • Childcare and Safety

Certification

Tips Certified

Timeline

Assistant General Manager

Captain Marden Seafoods
03.2022 - Current

Server

Captain Marden Seafoods
09.2020 - Current

Shift Lead Manager

Cold Stone Creamery
02.2018 - 04.2021

Receptionist

Mocine Hair Salon & Spa
08.2015 - 04.2016

Family Nanny

Lynn and Aaron Reed
03.2015 - 09.2017

No Degree - Business Administration

Worcester State University

High School Diploma -

West Boylston Jr/Sr High School

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Brianna Buduo