Brianna Buduo
Webster
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Captain Marden Seafoods
03.2022 - Current
- Supervise daily restaurant operations to ensure efficiency and high-quality service.
- Oversee opening and closing procedures.
- Monitor inventory levels and place orders as needed.
- Ensure compliance with health, safety, and sanitation standards.
- Assist in hiring, training, and onboarding new employees.
- Schedule shifts
- Provide ongoing coaching and support to team members.
- Resolve staff conflicts or performance issues.
- Ensure guests receive excellent service and address any complaints or concerns.
- Step in during peak hours to support front-of-house operations.
- Monitor guest feedback and implement improvements where needed.
Server
Captain Marden Seafoods
09.2020 - Current
- Delivered exceptional customer service, ensuring guest satisfaction through attentive communication and responsiveness.
- Collaborated with kitchen staff to synchronize order delivery, maintaining high efficiency during peak hours.
- Trained new servers on menu knowledge and service protocols, enhancing team performance and consistency.
- Managed cash register operations, accurately processing payments and balancing end-of-shift cash drawers.
- Maintained cleanliness of dining area, adhering to health and safety regulations for optimal guest experience.
- Recommended menu items to guests, effectively upselling specials and increasing overall sales revenue.
Shift Lead Manager
Cold Stone Creamery
02.2018 - 04.2021
- Supervised and coordinated a team of 4–6 crew members per shift to ensure efficient operations and excellent customer service.
- Opened and closed the store, including cash drawer reconciliation, inventory checks, and preparation for the next day’s business.
- Resolved customer concerns promptly and professionally, contributing to increased customer satisfaction and repeat visits.
- Trained and mentored new team members on Cold Stone procedures, food safety practices, and POS system usage.
- Monitored product levels and assisted with restocking and ordering to minimize waste and prevent shortages.
- Maintained high standards of cleanliness, sanitation, and safety in compliance with health department regulations.
Family Nanny
Lynn and Aaron Reed
03.2015 - 09.2017
- Provided attentive, full-time care for children in a safe, nurturing home environment.
- Planned and led age-appropriate activities, including educational games, arts and crafts, outdoor play, and reading time.
- Prepared nutritious meals and snacks tailored to children's dietary needs and family preferences.
- Managed daily routines, including wake-up, naptime, school drop-offs/pickups, and bedtime.
- Assisted with homework and school projects, encouraging academic development and responsibility.
- Maintained open communication with parents regarding schedules, behavior, and developmental progress.
- Handled light housekeeping tasks related to the children, including laundry, tidying play areas, and organizing bedrooms.
- Ensured child safety at all times, both at home and during outings, and administered basic first aid when necessary.
Receptionist
Mocine Hair Salon & Spa
08.2015 - 04.2016
- Greeted clients and visitors warmly, managing front desk operations to create a professional and welcoming environment.
- Answered and directed incoming phone calls using a multi-line system, taking accurate messages and routing inquiries appropriately.
- Managed incoming and outgoing mail, deliveries, and packages.
- Maintained a clean and organized reception area and monitored visitor access for security purposes.
- Performed administrative tasks such as data entry, filing, scanning, and maintaining office supplies inventory.
- Supported various departments with clerical tasks including document preparation, calendar management, and email correspondence.
- Handled confidential information with discretion and adhered to privacy and company policies.
Education
No Degree - Business Administration
Worcester State University
Worcester, MAHigh School Diploma -
West Boylston Jr/Sr High School
West Boylston, MA05-2017
Skills
- Leadership and Team Management
- Customer Service & Communication
- Operations & Administration
- Organizational & Multitasking Abilities
- Childcare and Safety
Certification
Tips Certified
Timeline
Assistant General Manager
Captain Marden Seafoods
03.2022 - Current
Server
Captain Marden Seafoods
09.2020 - Current
Shift Lead Manager
Cold Stone Creamery
02.2018 - 04.2021
Receptionist
Mocine Hair Salon & Spa
08.2015 - 04.2016
Family Nanny
Lynn and Aaron Reed
03.2015 - 09.2017
No Degree - Business Administration
Worcester State University
High School Diploma -
West Boylston Jr/Sr High School
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