Brianna McMullen
North Attleboro
Summary
Department Manager with over 10 years of experience in team leadership and problem-solving. I am a professional with experience in customer service. Skilled in team collaboration, conflict resolution and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering a positive team environment.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Department Manager
McDonald's
02.2016 - Current
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Trained and mentored team members to enhance performance and service quality.
- Implemented customer service initiatives that increased satisfaction ratings.
- Oversaw daily operations to ensure compliance with health and safety standards.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Maintained professional demeanor by staying calm when addressing disgruntled customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
High School Diploma -
Tri-County RVTHS
Franklin, MA06-2015
Skills
- Staff management
- Team leadership
- Team supervision
- Team management
- Task delegation
- Decision-making
- Customer service
- Customer engagement
- Sales reporting
- Safety and security
- Employee scheduling
- Problem-solving
Certification
ServSafe Certified
CPR Certified
Timeline
Department Manager
McDonald's
02.2016 - Current
High School Diploma -
Tri-County RVTHS