Brianna Petrides
Palmer
Summary
Motivated and results-driven professional with a diverse background in customer service, mental health, and recovery services. Demonstrated expertise in conflict resolution, time management, and effective communication. Thrives in dynamic environments, utilizing proactive problem-solving skills, and consistently delivers high-quality service. Committed to contributing to organizational success and continuously developing personal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Liaison
Venture Community Services
09.2024 - Current
- Manage quality assurance processes, ensuring compliance with service standards and regulations
- Conduct regular audits and assessments to maintain policy adherence
- Facilitate interdepartmental communication to resolve issues and enhance service delivery
Licensed Insurance Agent
Globe Life
03.2023 - 12.2024
- Company Overview: Remote
- Guide clients in selecting appropriate insurance policies based on their individual needs
- Clearly explain policy terms and coverage, addressing client questions and concerns
- Consistently meet and exceed sales targets through proactive client outreach
- Remote
Customer Service Representative
Fallon Health
08.2023 - 09.2024
- Company Overview: Remote
- Respond to customer inquiries and provide detailed information to address concerns
- Handle complaints empathetically, escalating issues when necessary
- Maintain customer satisfaction by delivering clear communication and efficient service
- Remote
Residential Counselor
Open Sky Community Services
04.2022 - 03.2023
- Company Overview: Massachusetts
- Supported individuals with mental health and substance use challenges through counseling
- Collaborated on treatment plans and provided case management
- Ensured the holistic well-being of clients within a supportive environment
- Massachusetts
USPS Mail Carrier
United States Postal Service
02.2022 - 09.2022
- Company Overview: Southbridge, MA
- Delivered mail and packages promptly and accurately
- Provided excellent customer service while managing daily mail routes
- Southbridge, MA
Substance Abuse Counselor
Sunrise Detox Center
05.2021 - 01.2022
- Company Overview: Millbury, MA
- Delivered individual and group counseling for substance abuse recovery
- Developed personalized treatment plans and tracked client progress
- Led support groups to promote recovery and coping strategies
- Millbury, MA
Case Manager
Spectrum Health Systems, Inc.
10.2019 - 12.2021
- Company Overview: Westborough, MA
- Managed a caseload of clients with mental health and substance use disorders
- Created individualized treatment plans and coordinated community resources
- Conducted regular case reviews and participated in treatment planning
- Westborough, MA
CBRN Specialist
US Army National Guard
01.2017 - 01.2021
- Company Overview: Reading, MA
- Implemented Chemical, Biological, Radiological, and Nuclear defense protocols
- Trained personnel on CBRN safety equipment and procedures
- Operated specialized detection and decontamination systems
- Reading, MA
Lead Recovery Specialist
Living in Freedom Together – Jana’s Place
09.2019 - 09.2020
- Company Overview: Worcester, MA
- Facilitated recovery strategies and life skills training for residents
- Provided individual and group support sessions
- Maintained documentation and ensured a supportive living environment
- Worcester, MA
Recovery Specialist
Spectrum Health Systems
10.2018 - 09.2019
- Company Overview: Westborough, MA
- Maintained a safe, therapeutic environment for recovery clients
- Supported client admissions, discharges, and transport
- Conducted drug screenings and ensured facility organization
- Westborough, MA
Education
Bachelor of Arts - Psychology
Bay Path University
East Longmeadow, MA05-2025
High School Diploma -
Doherty Memorial High School
Worcester, MA05.2016
Skills
- Medical Insurance & Coverage
- Customer Service & Conflict Resolution
- Documentation Review & Data Entry
- Organizational & Time Management
- Effective Communication & Interpersonal Skills
- Microsoft Office Suite (Word, Outlook, PowerPoint)
- Clerical & Administrative Support
- Assertiveness
- Mediation skills
- Critical evaluation capacity
- Verbal and written communication
Certification
- Life Insurance License, 03/01/23 – 04/01/25
- Medication Administration Program (MAP), 07/01/22 – 07/01/24
- Driver's License, Valid
Additional Information
Excels in diverse, fast-paced environments., Strong conflict management and problem-solving skills., Highly adaptable, motivated, and committed to continuous learning and professional growth.
Military Service
United States Army National Guard, Specialist (E4), 01/01/17 – 01/01/21
Timeline
Quality Assurance Liaison
Venture Community Services
09.2024 - Current
Customer Service Representative
Fallon Health
08.2023 - 09.2024
Licensed Insurance Agent
Globe Life
03.2023 - 12.2024
Residential Counselor
Open Sky Community Services
04.2022 - 03.2023
USPS Mail Carrier
United States Postal Service
02.2022 - 09.2022
Substance Abuse Counselor
Sunrise Detox Center
05.2021 - 01.2022
Case Manager
Spectrum Health Systems, Inc.
10.2019 - 12.2021
Lead Recovery Specialist
Living in Freedom Together – Jana’s Place
09.2019 - 09.2020
Recovery Specialist
Spectrum Health Systems
10.2018 - 09.2019
CBRN Specialist
US Army National Guard
01.2017 - 01.2021
High School Diploma -
Doherty Memorial High School
- Life Insurance License, 03/01/23 – 04/01/25
- Medication Administration Program (MAP), 07/01/22 – 07/01/24
- Driver's License, Valid
Bachelor of Arts - Psychology
Bay Path University
Similar Profiles
Kristie CuttingKristie Cutting
Professional Development Assistant at Venture Community ServicesProfessional Development Assistant at Venture Community Services
Steven IwanskiSteven Iwanski
Certified Occupational Therapist Assistant at Venture Community ServicesCertified Occupational Therapist Assistant at Venture Community Services
Prince T. SonponPrince T. Sonpon
DSP, Assistant Manager, Manager at Venture Community Services Inc.DSP, Assistant Manager, Manager at Venture Community Services Inc.