BRIANNA SPALDING
Bellingham
Summary
Dynamic Patient Service Representative with a proven track record at Reliant Medical Group, excelling in patient care and delivering exceptional customer service, both over the phone and in person, to meet the patients’ needs. Adept at enhancing patient satisfaction through effective communication and problem-solving skills. Committed to maintaining accurate health records while collaborating with medical staff to streamline operations and improve service delivery.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Reliant Medical Group
Milford
10.2024 - Current
- Managed patient check-in process to ensure timely service delivery.
- Scheduled appointments and coordinated with healthcare providers for patient needs.
- Assisted patients with insurance inquiries and verification processes.
- Maintained accurate patient records in electronic health systems.
- Provided exceptional customer service to enhance patient experience and satisfaction.
- Collaborated with medical staff to streamline communication and workflow efficiency.
- Processed patient requests and triaged concerns for appropriate follow-up action.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
Packaging Technician
Ayr Wellness
Milford
07.2022 - 05.2024
- Packaged products in a timely and visually appealing manner
- Worked in a team-based environment to send out top quality products to all of our customers
- Worked with colleagues to quickly find solutions for issues that arise within the department
Bank Teller
The Village Bank
Waban
12.2021 - 04.2022
- Assisted customers with banking transactions such as making deposits, withdrawals, and cashing checks
- Handled cash frequently, up to 16k
- Used Dynacash, Insight, and Microsoft Office programming daily
Team Associate
Wegmans
Burlington
01.2021 - 12.2021
- Collaborated with team members to ensure efficient operations.
- Assisted customers with product selection and inquiries.
- Provided customer service to clients, including resolving complaints and answering inquiries.
Hostess
Darden Restaurants, Inc.
Lynnfield
01.2017 - 01.2019
Education
Associate of Arts and Sciences - Psychology
Middlesex Community College
Bedford, MA06-2026
Skills
- English
- Patient care
- Health record management
- Insurance verification
- Customer service
- Appointment scheduling
- Case documentation
- Communication skills
- Team collaboration
- Problem solving
- Cross-cultural sensitivity
- Medical insurance
- Document filing
- Appointment confirmation
- Patient interviewing skills
- Check-in coordination
- Recording histories
- Payment collection
References
References available upon request.
Timeline
Patient Service Representative
Reliant Medical Group
10.2024 - Current
Packaging Technician
Ayr Wellness
07.2022 - 05.2024
Bank Teller
The Village Bank
12.2021 - 04.2022
Team Associate
Wegmans
01.2021 - 12.2021
Hostess
Darden Restaurants, Inc.
01.2017 - 01.2019
Associate of Arts and Sciences - Psychology
Middlesex Community College
Similar Profiles
Scarlet BragancaScarlet Braganca
Medical Receptionist at Reliant Medical GroupMedical Receptionist at Reliant Medical Group
Kevin RoyKevin Roy
IT Manager at Reliant Medical GroupIT Manager at Reliant Medical Group
Heather DouglasHeather Douglas
Senior Patient Care Coordinator at Reliant Medical Group, Central RegistrationSenior Patient Care Coordinator at Reliant Medical Group, Central Registration
Vanessa AuffantVanessa Auffant
Practice Manager - Multi- Specialty Division at Reliant Medical GroupPractice Manager - Multi- Specialty Division at Reliant Medical Group
Cayden CosperCayden Cosper
Quality Control at Louws Truss Inc.Quality Control at Louws Truss Inc.