Brianna Whelton
Boston
Summary
Hardworking, highly motivated young professional eager to lend combined knowledge and skills to enhance business performance. Operates greatly in both individual and team capacities, quickly adapt to different processes and company objectives. Resourceful and results driven with a passion for growth and efficiency.
Overview
8
8
years of professional experience
Work History
TSO
Transportation Security Administration, TSA
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
HarborOne Bank
07.2023 - Current
- Answer incoming calls and work with customers to resolve questions, give directions and fix potential problems
- Answering inbound calls and evaluating problems and complaints of the callers, providing proper solutions, responding to the needs of customers, selling and giving information on products or services, processing orders, forms and applications
Dispatcher
Waitr/ASAP
01.2021 - 06.2022
- Communicated with transportation professionals and collaborating with clients to ensure timely dispatch and delivery of customer shipments
- Ensured that everything runs smoothly by coordinating with customers, providing precise logistics for drivers to follow along on their routes
Customer Service Representative
Lowes
09.2019 - 10.2021
- Interacted with customers to address their concerns, as well as answer their questions and assist with their needs
- Maintained customer relationships by responding to inquiries and documenting actions
- Met customer needs with efficient help and product knowledge to provide a good experience for each individual customer
Customer Service Representative
Home Depot
08.2017 - 08.2019
- Greeted and engaged with customers to assist with their needs as well as maintaining aisles for a good customer experience
- Provided fast and friendly customer service by actively seeking out customers to assess their needs
- Possessed deep product knowledge about product features as well as other related products
Education
College Prep Curriculum
Brockton High School
Brockton, MA06.2016
Skills
- Computer: Intermediate knowledge of Microsoft Office, Microsoft Excel, and Microsoft Powerpoint
- Certifications: Veterinarian Assistant
- General Skills: Attention to detail, time management, communication, teamwork, problem solving
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
TSO
Transportation Security Administration, TSA
01.2024 - Current
Customer Service Representative
HarborOne Bank
07.2023 - Current
Dispatcher
Waitr/ASAP
01.2021 - 06.2022
Customer Service Representative
Lowes
09.2019 - 10.2021
Customer Service Representative
Home Depot
08.2017 - 08.2019
College Prep Curriculum
Brockton High School
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