Britt Walsh

Sr. Manager, Jan 2023- present

Manager, Jan 2022-Dec 2023

Associate, Oct 2020- Dec 2021

• Joined the People Strategy team in 2020 and was promoted on a yearly basis for rapid growth in the role

Onboarding

• Led employees through all stages of the employee lifecycle including recruiting, onboarding, and offboarding
• Led onboarding processes for U.S. based teams by creating and executing initial onboarding plans, and consulting with teams on onboarding experiences for new hire

Recruiting

• Managed the recruiting process for U.S. based teams and locations by consulting on job descriptions and hiring plans with hiring managers, managing job postings and candidate sources, screening and interviewing candidates when necessary, and guiding hiring managers and teams through hiring decisions.

Performance Management

• Partnered with the COO to lead the organization through regular goal setting, performance reviews, and 360 reviews.

Culture

• Managed the FUN Committee, a small group of employees that offer monthly engagement events for staff
• Implemented strategies to cut annual turnover rate in half
• Owner and author of the bi-weekly People Strategy newsletter, updating employees on current happenings at MC, key dates, and more

Benefits

• Led benefits open enrollment and provide educational materials for all benefits-eligible employees
• Partnered with benefits broker for benefits renewals and ensuring high quality benefits and low cost for employees

Leadership

• People Manager- managed a People Strategy intern for 6 months and helped to support her growth and development at MC and in her most current role.

Policy/ Systems

• Managed integration, configuration and administration of HR systems.
• Partnered with COO to roll out the Company's first ever Employee Handbook.

Employee Relations

• Managed all aspects of employee leaves of absence including family leaves and medical leaves that arise and provided one-on-one support; escalate to COO as necessary.
• Managed all aspects of employee leaves of absence including family leaves and medical leaves.

• Welcomed all visitors and staff upon arrival
• Managed and approved space requests for events, submitted appropriate work orders, and coordinated with landlord to rent space in the building
• Managed CEO calendar & expense reports, coordinated travel, led weekly meetings to prepare CEO for upcoming weeks, made scheduling recommendations
• Analyzed and drove operational improvements in office tour requests and processes and led tours for several groups of entrepreneurs, academics, and new hires
• Handled 20-30 voicemails per week and connected with appropriate staff to address partner/ start up inquiries and concerns

• Manage all part-time and immersive student inquiries through HelpScout email platform
• Cut response time to students in half between 2017 and 2019
• Increased student happiness score between 2017 and 2019, and successfully provided quality customer service and ITS to double the number of costumers between 2018 and 2019
• Liaison between students and administrative sector of General Assembly
• Foster a welcoming environment for students through onboarding calls and orientations
• Managed affinity panels and groups to effectively increase student engagement and decrease attrition
• Answered average of 35 emails per day, addressing customer inquiries, solving problems and providing new product information
• Managed Remote Student Experience Office Hours and created email ticketing system to keep track of student feedback

• Interpreted and transcribed audio in UK English, following company- specific technical instructions
• Maintain confidentiality of audio content

• Promoted student engagement with positive reinforcement techniques and diverse learning strategies
• Daily outreach to parents to let them know of their child's academic and behavior progress
• Pursued professional development continually by attending educational conferences and teacher training workshops
• Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives

• Mentored and tutored 6th grade ELA class
• Fostered a love of reading in students by leading daily reading groups
• Significantly increased students' scores on reading assessment by end of year
• Entry and analysis of data in Apperson Evo SEL database to keep track of and analyze students' socioemotional progress
• Managed 4th grade afterschool program and delegated lesson plans amongst team members

• Responsible for handling confidential faculty and staff records, organizing calendars, front desk management, and general clerical work

• Out In Tech liaison, maintained our partnership with OiT, attended and spoke at OiT Career Talks, and met with attendees about their job search and to learn more about their ideal role.
• Assessed, recommended, and drove improvements for training on DEI, hiring, and onboarding
• Created a 2-part orientation for new hires to
• Researched, recommended, and onboarded our external DEI Partner, Hummingbird Humanity
• Worked with Hummingbird Humanity to schedule and facilitate focus groups and interviews with all staff in addition to administering an Employee Experience Survey.
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