Brittany Jackmauh
Winthrop
Summary
Certified Canine Training and Behavior Specialist, (2020) Masters Animal Science and Behavior (2023)
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Technician Assistant
East Boston Animal Hospital
07.2021 - Current
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
- Kept detailed records of animal treatments and medications.
- Prepared and administered diets and feedings according to instructions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collected and processed samples for laboratory testing.
- Maintained clean and safe animal living areas.
- Followed safety protocols for handling animals.
- Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
- Improved patient care by assisting veterinarians in administering treatments and medications.
- Educated clients on post-surgical care and nutrition.
- Observed animals for signs of distress or illness.
- Triaged incoming patients to determine treatment needs and urgency of care.
Client Care Specialist
New England Veterinary Clinic And Pet Resort
06.2019 - 03.2020
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
Animal Care Technician
MSPCA-Angell
08.2015 - 01.2017
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Reduced stress levels in shelter animals by implementing behavioral modification techniques that promoted healthy coping mechanisms.
- Trained animals in behavioral compliance or other special routines or commands.
- Restrained animals safely during exams and procedures.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
- Educated visitors and staff on proper animal care and handling.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Education
Master of Science - Animal Science And Behavior
Unity College
Unity, ME05.2023
Master of Arts - Psychology, English
University of Maine At Farmington
Farmington, ME06.2012
Certification
Certified Canine Training and Behavior Specialist, Animal Behavior Institute, March 2020.
Timeline
Veterinary Technician Assistant
East Boston Animal Hospital
07.2021 - Current
Client Care Specialist
New England Veterinary Clinic And Pet Resort
06.2019 - 03.2020
Animal Care Technician
MSPCA-Angell
08.2015 - 01.2017
Master of Science - Animal Science And Behavior
Unity College
Master of Arts - Psychology, English
University of Maine At Farmington
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