Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittany Novak

Brittany Novak

Worcester

Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical office. Experienced in leading teams, optimizing clinical operations, and ensuring regulatory compliance. Strong focus on team collaboration, adaptability, and achieving outcomes through strategic planning and resource management. Skilled in patient care coordination, staff training, and data analysis, with reliable and flexible approach to evolving healthcare needs.



Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Eyes on Group
11.2014 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Maintained strict adherence to HIPAA regulations by protecting confidential patient information during all interactions, instilling trust within the patient community.
  • Increased patient retention through providing exceptional customer service, addressing concerns with empathy and professionalism.
  • Promoted patient care by effectively managing incoming calls, providing accurate information on services offered, and promptly scheduling appointments.
  • Reduced billing errors by diligently verifying insurance coverage information and recording accurate charges for services provided.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Helped patients with optical selections and dispensing to facilitate customer service.
  • Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
  • Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
  • Managed office bookkeeping with insurance billing and patient payments.

Team Member

D'Angelo Grilled Sandwiches
02.2014 - 05.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Avon Middle High School
Avon, MA
06-2013

Skills

  • Customer service
  • Organizational skills
  • Critical thinking & multitasking
  • Problem-solving abilities
  • Data entry
  • Staff hiring & development
  • Conflict management
  • Medical terminology
  • HIPAA compliance
  • Insurance verification & billing
  • EMR / EHR
  • Medical charting
  • Clinical leadership

Certification

  • HIPAA Training - Nov 2014 ~ [Present]

Timeline

Office Manager

Eyes on Group
11.2014 - Current

Team Member

D'Angelo Grilled Sandwiches
02.2014 - 05.2015

Avon Middle High School

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Brittany Novak