Brittany Rembetsy
Leominster
Summary
A motivated and highly successful manager with a proven record in driving the business and delivering on the standards set with 15 years of retail management experience in locations with yearly volumes ranging from 1 million to 7 million. Possesses the determination to go above and beyond expectations with a sense of urgency and obligation. Business analytics skills are strong and are used daily. Seeking a challenging position to contribute to the efficiency needed to provide exceptional customer service, develop the business for future success and obtain the opportunity to continue to develop myself.
Overview
15
15
years of professional experience
Work History
Store Director
Pandora Jewelry
09.2022 - Current
- Successfully performed all new store opening functions and met all hiring needs prior to opening in November 2022.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assessed newly unpacked merchandise and instructed stock clerks to add to display cases and displays.
- Reported to the divisional sales manager regarding store and staff issues, financial goals and sales.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Analyzed operating and financial statements for profitability ratios.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Store location ended the fiscal year in the top 5% of stores in the East Divison.
Shop Manager-Recruitment/Development Mgr NE/MW
The Body Shop
10.2018 - 07.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Manage the regions open positions and work with each shop's manager to fill within 30 days.
- Create training material and work with each shop manager to develop their recruiting skills.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control and store opening and closing procedures.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assisted other shop teams to maintain smooth operations in absence of a shop manager.
Store Manager
Club Monaco
08.2016 - 09.2018
- Lead by example and coach others to provide and maintain a world class experience.
- Traveled domestically and internationally to meetings, training events and to conduct presentations.
- Worked with Clientele manager to ensure consistent contact with our top 200 clients/plan in store events.
- Created walkthrough presentations for company executives and successfully presented my business to them.
- Created development plans for each member of the team and provide them with the tools to achieve their goals.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Store Manager
The Gymboree Corp
05.2015 - 08.2016
- Completed all new hire paperwork and maintain confidential files for each current and former employee.
- Motivated the team to motivate each other and drive results.
- Created development plans for each employee and held bi-weekly touch bases on performance.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions.
- Lead weekly conference calls.
Talent/HR Manager
Express
11.2014 - 05.2015
- Recruit, hire and retain top talent
- Maintained confidential files for each present and past employee.
- Motivate, inspire and set an example for associates to drive sales
- Developed succession plans and promotion paths for all staff.
- Accurately prepared payroll and tracking data using the ADP system.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Created and posted schedules for store staff in a timely manner.
Store Manager
Pacific Sunwear Of California Inc
06.2013 - 11.2014
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed and performed store operations such as creating schedules, receiving and processing shipment, merchandise transfers, etc.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Traveled to various struggling locations to address issues and help create action plans.
- Managed payroll on a daily, weekly, and monthly basis.
- Executed floor plans, visual updates, and window presentations.
- Delegated specific tasks to execute in a timely manner and as efficient as possible.
Assistant Manager
Pacific Sunwear Of California Inc
01.2012 - 06.2013
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Daily operational tasks such as opening an closing the store, cash handling, accepting and processing shipment, etc.
- Assisted the store manager in creating sales forecasts, creating schedules, and coaching and developing the team.
Assistant Store Manager
Pacific Sunwear Of California Inc
07.2011 - 01.2012
- Promoted to this high volume location based on performance.
- Assisted the Store Manager in creating sales forecasts and creating store team schedules.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Sales Lead
Pacific Sunwear Of California Inc
12.2010 - 06.2011
- Set the example of the highest level of customer service for store associates
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Performed store opening and closing procedures
Sales Associate
Pacific Sunwear Of California Inc
08.2009 - 04.2010
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Bachelors Degree - Business Management
Fitchburg State University
Fitchburg, Massachusetts05.2024
Certificate - Entrepreneurship in Emerging Economies
Harvard Business School
Cambridge2020
Associate of Science - Business Administration
Mount Wachusett Community College
Gardner, Massachusetts2014
Timeline
Store Director
Pandora Jewelry
09.2022 - Current
Shop Manager-Recruitment/Development Mgr NE/MW
The Body Shop
10.2018 - 07.2022
Store Manager
Club Monaco
08.2016 - 09.2018
Store Manager
The Gymboree Corp
05.2015 - 08.2016
Talent/HR Manager
Express
11.2014 - 05.2015
Store Manager
Pacific Sunwear Of California Inc
06.2013 - 11.2014
Assistant Manager
Pacific Sunwear Of California Inc
01.2012 - 06.2013
Assistant Store Manager
Pacific Sunwear Of California Inc
07.2011 - 01.2012
Sales Lead
Pacific Sunwear Of California Inc
12.2010 - 06.2011
Sales Associate
Pacific Sunwear Of California Inc
08.2009 - 04.2010
Bachelors Degree - Business Management
Fitchburg State University
Certificate - Entrepreneurship in Emerging Economies
Harvard Business School
Associate of Science - Business Administration
Mount Wachusett Community College
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