Brittany Van Etten
Ware
Summary
Enthusiastic about creating positive experience as well as environment.
Professional with focus on supporting students in residential setting. Skilled in conflict resolution, active listening, and creating safe, inclusive environment. Strong emphasis on team collaboration, flexibility, and achieving positive outcomes. Reliable and adaptable, ensuring needs of community are met with care and efficiency.
Overview
13
13
years of professional experience
Work History
Dorm Counselor
Eagle Hill School
Hardwick, MA
10.2025 - 08.2026
- Supervised residential activities, fostering a safe and supportive environment for students.
- Developed conflict resolution strategies, enhancing interpersonal relationships among students.
- Coordinated recreational programs, promoting student engagement and personal development.
- Mentored junior counselors, providing guidance on best practices in student support.
- Implemented behavior management techniques, improving overall group dynamics and student well-being.
- Facilitated communication between students and faculty, ensuring timely resolution of concerns.
- Managed conflict resolution between residents, fostering a harmonious living community.
- Mentored students, offering guidance on academic success, career planning, and personal development.
- Assessed student needs regularly through one-on-one meetings, surveys, or focus groups, using feedback to improve the residential experience.
- Supported diverse populations of students by respecting individual differences, promoting inclusivity, and fostering cultural understanding within the dormitory setting.
- Boosted student engagement in campus life by organizing events and extracurricular activities.
Store Manager
Smithland Pet Center DBA Dave's LLC
Ware, MA
03.2019 - 06.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Provide management reports and huddles regarding store performance.
- Generate store staffing schedules in line with store coverage and productivity guidelines.
- Hired, mentored, and trained new staff members.
Customer Service Representitive
Cumberland Farms
Ware, MA
03.2015 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hostess/Front End Server
Janine's Frostee
Ware, MA
06.2013 - 10.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Ware High School
Ware, MA05.2016
Skills
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Customer relations
- Problem-solving
- Multitasking and organization
- Leadership development
Timeline
Dorm Counselor
Eagle Hill School
10.2025 - 08.2026
Store Manager
Smithland Pet Center DBA Dave's LLC
03.2019 - 06.2025
Customer Service Representitive
Cumberland Farms
03.2015 - 10.2020
Hostess/Front End Server
Janine's Frostee
06.2013 - 10.2017
High School Diploma -
Ware High School