Open To Work
BRITTANY ZINGG
Waltham
Work Preference
Summary
Results-driven operations and administrative professional with a proven record in supporting executive leadership and optimizing processes. Skilled in managing complex projects, coordinating cross-functional initiatives, and building strong stakeholder relationships. Combines strategic thinking and problem-solving with effective communication and service-oriented leadership to enhance efficiency and structure in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Investment Operations
Northwestern Mutual
Rockland
12.2021 - Current
- Manage day-to-day operations for a financial services practice supporting multiple advisors and more than 500 client relationships.
- Serve as primary point of contact for client service and operational inquiries, exercising discretion and sound judgment when handling sensitive information.
- Developed and improved operational procedures to enhance efficiency and ensure timely completion of critical business functions, contributing to overall service quality.
- Prepare, review, and process account documentation while maintaining strict accuracy and compliance standards.
- Communicated effectively with team members to streamline operational workflows.
- Track projects, prioritize competing deadlines, and coordinate workflow across multiple stakeholders.
- Maintain electronic records and documentation systems while ensuring data integrity and confidentiality.
Executive Assistant
Milestones Day School
04.2018 - 11.2021
- Provided direct executive-level administrative support to school leadership, managing calendars, scheduling meetings, and coordinating communications.
- Served as primary liaison between administrators, faculty, families, vendors, and external stakeholders.
- Managed office workflows, vendor relationships, and administrative processes, enhancing operational efficiency and reliability.
- Coordinated school-wide events, meetings, trainings, and special projects, ensuring seamless execution and engagement.
- Drafted and edited correspondence, meeting materials, reports, presentations, and internal communications that facilitated clear communication and informed decision-making.
- Organized agendas, prepared meeting documentation, and distributed follow-up materials.
- Maintained confidential student and personnel records in compliance with organizational policies.
- Assisted with operational planning and administrative initiatives supporting school leadership and staff.
School Counseling Intern
Lynn Vocational Technical Institute
09.2016 - 04.2017
- Delivered individual counseling and co-facilitated group counseling sessions, fostering personal growth and emotional support for students.
- Guided students in academic planning, career exploration, and post-secondary preparation, enhancing their readiness for future opportunities.
- Collaborated with administrators, faculty, students, and families to support student success.
- Designed and implemented presentations and educational programming for students and families, promoting awareness and engagement in school resources.
- Preserved student confidentiality by managing sensitive records securely.
Paraprofessional
Milestones Day School
09.2011 - 08.2016
- Supported students with diverse educational needs by leveraging strong interpersonal skills to foster positive learning experiences.
- Collaborated with educators, administrators, families, and service providers to enhance student success outcomes.
- Coordinated program efforts and facilitated communication among multiple stakeholders to ensure effective support.
- Maintained detailed records and documentation regarding student progress and support plans.
Education
Master of Education (M.Ed.) - School Counseling
Salem State University
Salem, MA05-2018
Bachelor of Arts - Psychology, Disability Studies
University of Massachusetts, Lowell
Lowell, MA05-2014
Skills
- Budget management
- Project coordination
- Operational management
- Process improvement
- Project tracking
- Data management systems
- CRM and client management systems
- Microsoft Office suite proficiency
- Confidential records management
- Documentation accuracy
- Client relations
- Cross-functional collaboration
- Executive support
- Operations and leadership support
Certification
- Massachusetts Notary Public, Commonwealth of Massachusetts
Timeline
Director of Investment Operations
Northwestern Mutual
12.2021 - Current
Executive Assistant
Milestones Day School
04.2018 - 11.2021
School Counseling Intern
Lynn Vocational Technical Institute
09.2016 - 04.2017
Paraprofessional
Milestones Day School
09.2011 - 08.2016
Master of Education (M.Ed.) - School Counseling
Salem State University
Bachelor of Arts - Psychology, Disability Studies
University of Massachusetts, Lowell