Brook Hoteling
Salem
Summary
Dynamic Universal Banker at Citizens Bank with expertise in banking law compliance and risk management. Proven track record in enhancing team performance and customer satisfaction through effective training and conflict resolution. Skilled in cash handling and financial product sales, consistently delivering high-quality service and achieving operational excellence.
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 2 years of related experience to a challenging position with room for advancement.
Overview
6
6
years of professional experience
Work History
Universal Banker
Citizens Bank
09.2024 - 07.2025
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Store Associate
Stewart's Shops
04.2023 - 08.2024
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier
Honest Weight Food Co-op
09.2019 - 10.2022
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Liberal Arts And Sciences
Monroe Community College
Rochester, NY05-2020
Skills
- Drawer balancing
- Banking law compliance
- Account updating
- Financial record keeping
- Cash handling
- Reliable
- Time management skills
- Multitasking and organization
- Payment processing
- Branch operations
- Risk management
- Financial product sales
- Document preparation
- Check processing
- Deposit processing
- Transaction processing
- Wire transfers
- Loan processing
Languages
ASL
Professional Working
English
Native or Bilingual
Spanish
Elementary
Arabic
Professional Working
Timeline
Universal Banker
Citizens Bank
09.2024 - 07.2025
Store Associate
Stewart's Shops
04.2023 - 08.2024
Cashier
Honest Weight Food Co-op
09.2019 - 10.2022
Associate of Arts - Liberal Arts And Sciences
Monroe Community College
Similar Profiles
Elif AyElif Ay
Data Science Intern at Citizens BankData Science Intern at Citizens Bank
Abbie HalajkoAbbie Halajko
Colleague to Colleague at Citizens BankColleague to Colleague at Citizens Bank
Sondra WeyerSondra Weyer
Teller at Citizens BankTeller at Citizens Bank
Guideon SchiffmanGuideon Schiffman
Cleaning Attendant at Spirit Mountain CasinoCleaning Attendant at Spirit Mountain Casino
Craig MillerCraig Miller
Correctional Officer at Oregon State Correctional InstitutionCorrectional Officer at Oregon State Correctional Institution