Brooke Crombie

• Supervised daily operations of wellness programs and spa services.
• Coordinated staff schedules to ensure optimal service delivery and coverage.
• Trained new employees on customer service protocols and operational procedures.
• Managed inventory and ordered supplies to maintain service levels.
• Collaborated with marketing to promote wellness initiatives and special events.
• Resolved guest complaints by providing effective solutions and support.
• Monitored staff performance and provided feedback to enhance team productivity.
• Implemented quality control measures for guest experiences and services provided.
• Resolved customer complaints in a timely manner.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Reviewed inventory levels and ordered supplies to keep products in stock.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Motivated and supported employees to maintain low turnover.
• Hired and trained service department staff to drive performance.
• Managed inventory levels of parts necessary for servicing customers' needs.
• Collaborated with customers to offer solutions to service needs.
• Created written estimates and obtained customer consent to proceed.
• Created employee work schedules to keep shifts properly staffed.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Pitched in to complete various duties during peak periods or employee absences.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Adhered to customer service standards to foster satisfaction and retention.
• Created standard operating procedures for all service functions.
• Monitored service performance metrics to identify areas of improvement.
• Reviewed customer billing statements for accuracy prior to release.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Performed root cause analysis on recurring problems encountered by customers.
• Created detailed reports on service activities for senior management review.
• Monitored employee performance through key metrics analysis.
• Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
• Ensured compliance with applicable laws and regulations related to services provided.
• Trained new employees on the use of customer relationship management software systems.
• Developed strategies for improving customer experience through enhanced product features or improved processes.
• Guided department employees on changes from management.
• Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
• Analyzed existing processes for potential cost savings initiatives.
• Provided technical support for hardware and software issues experienced by customers.
• Managed daily transportation operations and logistics for timely deliveries.
• Coordinated with carriers to optimize routing and reduce transportation costs.
• Developed and implemented safety protocols for all transportation activities.
• Trained staff on compliance regulations and best practices in transportation management.
• Oversaw inventory management for transport-related supplies and equipment.
• Collaborated with cross-functional teams to ensure seamless supply chain operations.
• Analyzed transportation data to identify trends and improve efficiency.
• Resolved transportation issues by troubleshooting problems quickly and effectively.
• Monitored driver performance and compliance with safety regulations.
• Supervised a team of drivers, dispatchers, and customer service representatives.
• Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
• Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
• Created reports on shipment status, delivery times, cost estimates, and other metrics.
• Coordinated with vendors for timely delivery of goods and services at competitive rates.
• Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
• Ensured compliance with local, state, federal laws governing the transportation industry.
• Created and enforced policies and procedures for entire logistics team.
• Directed investigations to verify and resolve customer or shipper complaints.
• Organized training programs for staff members on safe driving practices and use of equipment.
• Investigated customer complaints related to freight damage or late deliveries.
• Communicated regularly with customers regarding their orders and any changes in delivery schedules.
• Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
• Worked closely with sales personnel to forecast future demand trends in order to plan accordingly.
• Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.
• Developed relationships with government agencies responsible for regulating the transportation sector.
• Analyzed data to identify trends in order to improve operational efficiency.
• Established transportation cost standards and economical shipping practices.
• Analyzed transportation market trends to inform strategic planning and competitive positioning.
• Prepared and presented detailed reports on transportation performance metrics to senior management.
• Collaborated with IT department to enhance transportation management systems, improving data accuracy and decision-making.
• Managed comprehensive fleet maintenance programs, ensuring high levels of operational readiness and reliability.
• Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
• Spearheaded development and implementation of efficient transportation strategies, reducing operational costs by significant percentage.
• Managed accurate inventory of transportation equipment and assets, ensuring optimal availability and utilization.
• Facilitated cross-departmental collaboration to streamline logistics processes and improve supply chain efficiency.
• Monitored and analyzed transportation costs, identifying trends and implementing cost-saving measures.
• Conducted regular safety audits and risk assessments, implementing corrective actions to mitigate hazards.
• Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
• Handled departmental scheduling to maintain proper staffing for shifts.

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Supervised front office staff, providing training and support for daily tasks.
• Coordinated communication between departments to enhance guest service delivery.
• Implemented office procedures to streamline operations and improve workflow efficiency.
• Handled guest inquiries and complaints, maintaining a professional and courteous demeanor.
• Scheduled staff shifts, optimizing coverage during peak hours for operational effectiveness.
• Maintained accurate records of bookings, cancellations, and special requests for guests.
• Assisted in inventory management of office supplies and equipment for smooth operations.
• Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
• Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
• Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
• Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
• Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
• Analyzed customer feedback data to identify areas of improvement.
• Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
• Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
• Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
• Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
• Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
• Monitored office inventory to maintain supply levels.
• Met budget targets and quality standards by proactively leading team members and monitoring operations.
• Coordinated with other departments to ensure smooth running of the entire hotel operation.
• Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
• Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
• Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
• Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
• Conducted staff performance evaluations to monitor progress and individual skills.
• Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
• Updated knowledge about current industry trends through research or attending professional development courses.
• Conducted transactions, confirming patient information, and processing according to standard protocol.
• Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
• Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
• Developed administrative team to support corporate growth and objectives.
• Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
• Ensured compliance with safety regulations and company policies.
• Resolved conflicts between customers or staff members professionally.
• Oversaw daily operations of front office, ensuring efficient and effective service delivery.
• Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
• Prepared and analyzed front office reports to track performance and identify improvement areas.
• Managed team of XX front office staff, including hiring, training, and performance evaluations.
• Implemented loyalty programs and promotional offers to retain and attract guests.
• Developed and maintained a positive working environment, fostering team collaboration.
• Coordinated room assignments, taking into account guest preferences and special requests.
• Ensured all front office activities complied with legal, regulatory, and company policies.
• Utilized property management systems to manage guest bookings, payments, and other transactions.
• Facilitated staff training programs on customer service, software use, and emergency procedures.
• Ensured compliance with health and safety regulations within the front office area.
• Conducted regular staff meetings to communicate goals and solicit feedback.
• Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Recruited and trained new employees to meet job requirements.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Assigned work and monitored performance of project personnel.
• Reviewed completed work to verify consistency, quality, and conformance.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Analyzed business performance data and forecasted business results for upper management.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Implemented quality control measures to uphold company standards.
• Produced thorough, accurate and timely reports of project activities.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Managed daily operations of guest lodging and accommodations.
• Coordinated staff schedules to ensure optimal coverage and service levels.
• Supervised housekeeping teams to maintain cleanliness and guest satisfaction standards.
• Implemented training programs for new staff on operational procedures and customer service.
• Oversaw inventory management of supplies and equipment needed for lodging services.
• Ensured compliance with health and safety regulations in all lodging areas.
• Collaborated with other departments to enhance guest experiences throughout the property.
• Ensured compliance with health and safety regulations in the workplace.
• Resolved guest inquiries and concerns promptly, fostering a welcoming environment.
• Monitored occupancy levels and adjusted staffing accordingly to ensure efficient service delivery.
• Handled customer complaints promptly and efficiently, resolving issues in a timely manner.
• Analyzed market research data to gain insights into consumer behavior patterns.
• Developed strategies to increase customer satisfaction and maximize profitability.
• Assisted with the recruitment process by interviewing potential candidates for vacancies.
• Supervised the development of promotional materials such as brochures, flyers and advertisements.
• Prepared monthly financial statements outlining income and expense trends over a period of time.
• Managed all aspects of hotel operations, including guest services, housekeeping and maintenance staff.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Built and maintained productive relationships with employees.
• Delegated work to staff, setting priorities and goals.
• Managed team of front desk agents, supervising personnel in issue resolution.
• Assisted guests at check-in, providing information on various services within hotel.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Input and confirmed reservations for guests.
• Coached staff on strategies to enhance performance and improve customer relations.
• Advised housekeeping staff of rooms vacated and ready for cleaning.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Verified customer credit to establish payment method for accommodations.
• Issued room keys and escort instructions to bellhops.
• Offered guests beverages and refreshments upon check-in.
• Transmitted and received messages using telephones or telephone switchboards.
• Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
• Gave clear directions to local museums, restaurants and places of interest to patrons.
• Scheduled space or equipment for special programs, meetings and conferences.

• Greeted guests and provided exceptional customer service at reception area.
• Managed incoming calls and directed them to appropriate departments efficiently.
• Scheduled appointments and coordinated meeting room availability for staff and guests.
• Maintained a clean and organized front desk environment daily.
• Assisted guests with inquiries about the farm's amenities and services offered.
• Processed check-ins and check-outs using hotel management software smoothly.
• Collaborated with housekeeping to ensure room readiness for arriving guests.
• Handled guest complaints professionally, ensuring a positive experience at all times.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Greeted customers warmly and made them feel welcome.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Assisted with scheduling appointments for clients and visitors.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Explained policies and procedures to visitors.
• Completed basic bookkeeping and document filing.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Signed for packages, recorded deliveries, and distributed to personnel.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Responded to inquiries and room requests made online, by phone, and via email.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Input customer data into reservation systems and updated to reflect room changes.
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
• Assisted with travel arrangements for staff and management.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Investigated and analyzed client complaints to identify and resolve issues.
• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Scheduled space or equipment for special programs, meetings and conferences.
• Collated, bound and stored computer-generated reports.
• Coordinated pick-up and delivery of express mail services.

Greeted guests warmly and provided information about services and amenities.

• Assisted guests with check-in and check-out procedures efficiently.
• Responded to guest inquiries and resolved issues promptly and professionally.
• Maintained cleanliness and organization of the front desk area.
• Collaborated with team members to ensure seamless guest experiences.
• Provided recommendations for local attractions and dining options to enhance stays.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Greeted walk-in and phone guests, determining interests and needs.
• Provided assistance to guests throughout their stay.
• Escorted guests via Lexus and Golf cart throughout Property
• 
  
• Set up event spaces, ensuring proper layout and equipment readiness.
• Provided support to team members during event execution and troubleshooting.
• Managed registration processes for attendees, facilitating a smooth check-in experience.
• Collaborated with team leaders to maintain event schedules and timelines.
• Provided customer service support during events, ensuring guests had a positive experience.